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Lead Data Center Operations Specialist

2 months ago

Nashville, Tennessee, United States Vanderbilt Health Full time

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization: VUMC IT DC IO

Job Summary: The Lead Data Center Operations Specialist is the main point of contact on their scheduled shift within our 24x7 IT Operations Center. The Lead Specialist is responsible for training team members, ensuring work is completed efficiently and effectively, and coordinating/executing all MAC's (Moves/Adds/Changes) within the Data Center. The lead specialist works in a standard ticketing system, providing clear, timely, and appropriate communications.
This position will be responsible for the day-to-day operational needs of data center facilities in a 24 X 7 operating environment. He/she will maintain the proper operating conditions for all IT processing and network equipment to ensure 100% uptime for all systems. The lead specialist is responsible for maintaining data integrity of all assets in the Data Center.
The Lead Data Center Operations Specialist performs these activities under the direction of the Operations Supervisors and/or Operations Manager. The Lead Specialist advises, trains, and coaches their peers to maintain operational effectiveness & readiness.

(Note: this role is a day shift role, with hours from 7am to 7pm)

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Responsibilities

Execute & coordinate MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while following Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies. Prioritize workloads, communicate roadblocks, and collaborate in alignment with VUMC and the Data Center's mission. Lead your scheduled shift and collaborate with other leads to ensure daily operations remain aligned with organizational needs/priorities. Ensure customer needs are met and identify issues and areas for improvement. On-Call, Vacation, and Sick Coverage as needed. Coach and mentor team members on continuous improvements, processes, job functions and resolution skills. Responsible for overall site readiness and cleanliness. Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments. Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM) software. Monitor all data center critical facility systems: fire suppression, water infiltration, air cooling, and power. Collaborate with internal and external parties to assist in critical facility system incident response. Facilitate communications & notifications during major incidents (critical application outages). Other duties as assigned Required Skills : Physically assist in moving and racking equipment Able to safely lift and move a minimum of fifty (50) pounds Excellent verbal and written communication skills Ability to update asset management data as required On-Call, Vacation, and Sick Coverage as needed. Effectively utilize the ticket management system to communicate, collaborate, and execute work & projects. Able to Install/Uninstall/Maintain data center devices (servers, switches, storage and other hardware) Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards Communicates effectively and professionally in tickets, emails, telephone conversations, and in-person interactions with customers, management, and peers Must work effectively with other staff and customers Must be able to multi-task Must be able to adapt to changing priorities, conditions, and circumstances Must be punctual and reliable Must have good organization skills Must have good interpersonal skills for working in a team environment Must have good time management skills May be required to operate material handling equipment - server lifts. Proficiency working with standard desktop PC tools and applications such as MS Office, MS Outlook, web browsers, etc. Server/Network Hardware Rack and Stack experience Experience working with ticketing systems. Working knowledge of computer hardware Working knowledge of networking components and infrastructures Knowledgeable in Data Center best practices Strong cable management skills and experience running fiber and copper in a data center Certifications in Data Center technologies are desired

TECHNICAL CAPABILITIES :
* Data Replication (Novice): Possesses sufficient proficiency to define data replication requirements. Has basic knowledge of data replication software, such as Sybase replication server and Data Propagator. Generally works under the direction of others while accomplishing assignments.
* Data Planning (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the skill in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience. May have successfully completed in-depth training in core components of the skill.
* Computer Equipment Operations (Novice): Demonstrates the ability to operate the equipment using all basic functions. Is trained, certified and/or licensed in equipment usage. Adheres to equipment safety and environmental compliance standards and practices. Performs preventative and minor maintenance functions. Conducts pre-operational inspections and completion of equipment log books. Documents any equipment malfunctions or unsafe conditions.
* Data Warehouse Access and Reporting (Novice): Possesses sufficient fundamental proficiency to successfully access information and prepare reports of moderate difficulty. Has demonstrated knowledge of basic databases and other sources of information to design and present reports. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose Core Accountabilities: * Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.* Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.* Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. * Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience
Experience Level: 1 year Education: Bachelor's Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled