Assistant Director of Operations

3 weeks ago

San Jose, California, United States Hyatt Hotels and Resorts Full time
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Assistant Leadership Committee, the Assistant Director of Operations with a focus on Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the General Manager.

Summary:

Assistant Director of Operations overseas hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Maintaining highest brand standards. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

Duties:
  • Responsible for short- and long- term planning and management of all hotel operations
  • Staff training; Coach and counsel employees to reflect Hyatt service standards and procedures
  • Ensure all hotel operations are done per Hyatt policies and procedures
  • Insure proper staffing levels for customer service goals
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for all departments
  • Implement procedures to increase guest and associate satisfaction
  • Maintaining Hyatt standards of service and ensure their implementation
  • Develop and recommend the budget, marketing plans, and objectives and manages within approved plans
  • Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
  • Participate in MOD program
  • Deal with special projects
  • Responsible for tracking inventory and ordering supplies
  • Scheduling employees based on business needs and budget hours accordingly
Qualifications:
  • 4 years or more of experience in hotel operations (Hyatt experience preferred)
  • Service oriented style with professional skills
  • Proven leadership skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service
  • Experience developing standards and operating procedures
  • Experience supervising all room department
Requirements:
  • Valid Driver's License to assist with Valet
  • Full availability - Weekends, evenings, nights, holidays
  • Department head experience in Front Desk and Housekeeping
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, and many more

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. All Candidates must be in possession of identification proving authorization to work in the United States. This position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Salary Range: 66, ,700

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