Director of Operations

3 weeks ago

San Jose, California, United States AppZen Full time

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at

Location: San Jose Bay Area, In-office 3 days per week (Mon, Tue, Thu)

It is an exciting time at AppZen and we have a new opportunity for a Director of Operations This role will drive critical cross-functional operational ownership for collaboration, systems, processes, metrics and reporting, and operational efficiencies across the organization. You will serve as the connective tissue across the organization to ensure stakeholders can successfully execute on integrated projects and operational plans between business units in alignment with AppZen's strategic goals. This role will report to our Senior Vice-President of Global Field Operations.

Specifically, the Director of Operations will be responsible for managing operations across Sales, Marketing, Customer Success, Business Operations and Finance/FP&A with a team of direct and indirect reports. You will be responsible for driving operational excellence, implementing and optimizing programs and processes, and ensuring smooth functioning of business functions.

Responsibilities and Ownership:

  • Drive cross-functional management of Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams:
  • Institute and drive programs, projects and processes.
  • Develop, track and improve analytics, metrics, objectives and goals.
  • Foster a collaborative, high-performance culture, encouraging teamwork and professional growth.
  • Sales Operations:
  • Develop and implement strategies to drive sales growth and maximize revenue.
  • Collaborate with the sales team to establish sales targets, quotas, and incentives.
  • Oversee the sales pipeline, forecasting, and performance analysis.
  • Ensure efficient sales processes, including lead generation, qualification, and conversion.
  • Marketing Operations:
  • Work closely with the marketing team to develop and execute marketing strategies.
  • Monitor marketing campaigns, analyze performance metrics, and optimize ROI.
  • Drive lead generation efforts and collaborate with sales to ensure effective lead management.
  • Customer Success:
  • Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion.
  • Establish and monitor customer success metrics and KPIs.
  • Collaborate with other departments to ensure seamless customer experiences across all touchpoints.
  • Business Operations:
  • Streamline and optimize business processes, workflows, and systems.
  • Monitor and analyze key operational metrics to identify areas for improvement and efficiency.
  • Develop and implement strategies to enhance productivity and operational effectiveness.
  • Collaborate with cross-functional teams to drive operational initiatives and support business growth.
  • Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down communication, documentation and reporting.
  • Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement.
  • Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement.
  • Responsible for creating and delivering status reports on cross-company priority initiatives and operational activities for executives and key stakeholders.
  • Responsible for identifying and reporting roadblocks, risks, and critical dependencies; and ensuring the important 'stuff' gets done.
  • Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results.

Requirements:

  • Minimum of 8 years of previous operations experience in a similar roles.
  • Bachelor's degree in business or science with PMP designation preferred.
  • MBA preferred.
  • 8+ years' experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements.
  • Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe.
  • Demonstrated experience managing and leading Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams.
  • Demonstrated experience and success managing metrics and KPIs in these operation functions, including pipeline generation, conversion rates and win-loss analysis.
  • Strategic Thinking:
  • Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.
  • Proven track record of developing and implementing successful operational strategies.
  • Leadership and Communication:
  • Excellent leadership skills with the ability to motivate and inspire teams.
  • Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels.
  • Extremely strong organizational skills and business acumen.
  • Results-Oriented:
  • Proven ability to drive results and meet or exceed targets and objectives.
  • Data-driven mindset with a focus on performance metrics and continuous improvement.
  • Industry Knowledge:
  • Solid understanding of the sales, marketing, and customer success functions.
  • Familiarity with business operations, including process optimization and efficiency.

Benefits:

  • Competitive salary package and bonus or variable incentive pay depending on role.
  • Comprehensive medical, dental, vision and life insurance benefits.
  • Unlimited PTO.
  • Paid parental leave for eligible employees.
  • 401(k) match.
  • $250 annual reimbursement for continuous learning.
  • Onsite gym access for HQ (San Jose) employees.
  • Lots of office perks like snacks, happy hours, company events.
  • These benefits are only applicable to full time employees.

If you are a driven and experienced operations professional with a passion for driving business growth and operational excellence, we would love to hear from you. Join our team as the Director of Operations and contribute to our ongoing success.

We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

  • Director of Campus Operations

    6 days ago

    San Francisco, California, United States Sterne School Full time

    The Director of Campus Operations reports to the Director of Finance & Business. Responsibilities include but are not limited to: Partnering with the Director of Finance to develop short- and long-term strategies to keep the campus operating at the most efficient and cost-effective levels Acting as a thought partner with the Director of Finance and Head of...

  • Career Development Director

    5 hours ago

    San Jose, California, United States Career Systems Development Corporation Full time

    Description:Job Summary: Responsible for directing Career Development Services department which includes academic education, career technical training, based learning, counseling, career transition services.Duties/Responsibilities:Must model the Company Core Values and the operating principles at all times. Must create and sustain positive working...

  • Assistant Director for Strategies, Staffing and Systems Management

    2 weeks ago

    San Jose, California, United States San Jose State University Full time

    Assistant Director for Strategies, Staffing and Systems ManagementJob no: 538207Work type: Management (MPP)Location: San JoséCategories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)Job SummaryUnder the general direction of the Senior Director, University Housing Services the Assistant Director of Strategies,...

  • Development Director

    3 weeks ago

    San Francisco, California, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing workWelcoming staff * Generous benefits * Advancement opportunitiesJoin the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San FranciscoSt. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest homeless...

  • Development Director

    4 weeks ago

    San Francisco, California, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing work* Welcoming staff * Generous benefits * Advancement opportunities Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco. . St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest...

  • Development Director

    2 weeks ago

    San Francisco, California, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing workWelcoming staff * Generous benefits * Advancement opportunitiesJoin the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San FranciscoSt. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest homeless...

  • Director of Global Sales Operations

    3 days ago

    San Francisco, California, United States Discord Full time

    Discord is the place for all things gaming. Discord is the place where players have their entire hangout experience with friends – from before, during, and after gaming sessions. Discord is also the place where every major game publisher and studio maintains an official community. And finally Discord is the place where the latest news, beta codes, and big...

  • Director of Global Sales Operations

    2 weeks ago

    San Francisco, California, United States Discord Full time

    Discord is the place for all things gaming. Discord is the place where players have their entire hangout experience with friends – from before, during, and after gaming sessions. Discord is also the place where every major game publisher and studio maintains an official community. And finally Discord is the place where the latest news, beta codes, and big...

  • Home Based Primary Care Medical Director

    5 days ago

    San Francisco, California, United States Department of Veteran Affairs Full time

    The Home Based Primary Care (HBPC) Medical Director serves as the physician member of the HBPC leadership team and as a primary care provider for veterans enrolled in HBPC. The HBPC Medical Director is part of the Geriatrics, Palliative, and Extended (GPEC) serviceline. As a physician leader, the HBPC Medical Director leads interdisciplinary teams across...

  • Human Resources Director

    3 weeks ago

    San Jose, California, United States Career Systems Development Corporation Full time

    Description:Job Summary: Responsible for administration of Human Resources programs involving compensation, rewards, corporate assessments, policy management, and general administration. Duties/Responsibilities:Adheres to all Department of Labor and Company policies and procedures, and the Center Operating Procedures.Administers recruitment, screening and...

  • Physician - Home Based Primary Care Medical Director (GEC)

    4 weeks ago

    San Francisco, California, United States Department of Veterans Affairs Full time

    Rewarding leadership opportunitiy caring for our nation's veteransThe Home Based Primary Care (HBPC) Medical Director serves as the physician member of the HBPC leadership team and as a primary care provider for veterans enrolled in HBPC. The HBPC Medical Director is part of the Geriatrics, Palliative, and Extended (GPEC) service line. As a physician leader,...

  • Actuary REMOTE

    3 weeks ago

    San Jose, California, United States Staff Financial Group Full time

    Actuary, ASA - REMOTE - Top CompanyThe Actuary provides actuarial support across a broad range of actuarial and business needs for specific product lines.ResponsibilitiesThe Actuary, General may be responsible for any combination of valuation, pricing, analytics, forecasting, risk, compliance, and operations. Advises executives to develop functional...

  • Assistant Director of Development, School of Management

    2 weeks ago

    San Francisco, California, United States University of San Francisco Full time

    Job Title:Assistant Director of Development, School of ManagementJob Summary:POSITION SUMMARY:The University of San Francisco (USF) is recognized internationally as a leading Jesuit,urban university with an exceedingly diverse student and faculty population and a globalperspective. The Office of Development is investing in the growth of our team Everymember...

  • Director of Food

    1 month ago

    San Diego, California, United States Hotel Republic San Diego Full time

    Crescent Hotels & Resorts is seeking a Director of Food & Beverage for the Hotel Republic, located in the heart of downtown San Diego. This vibrant and sophisticated boutique hotel offers a unique blend of modern luxury and local charm. As part of the Autograph Collection, each aspect of Hotel Republic is thoughtfully crafted to reflect the distinctive...

  • Associate Director Biostatistics

    4 weeks ago

    San Francisco, California, United States Proclinical Full time

    Associate Director Biostatistics - Permanent - RemoteProclinical Staffing is seeking an Associate Director Biostatistics to join a cutting-edge pharmaceutical company. This is a permanent role with the opportunity to work remotely.Primary ResponsibilitiesThe Associate Director, Biostatistics is responsible for statistical activities in support of clinical...

  • Assistant Director of Engineering

    1 week ago

    San Diego, California, United States Marriott International Full time

    Job Number Job Category Engineering & FacilitiesLocation San Diego Marriott Gaslamp Quarter, 660 K Street, San Diego, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Stanford Hotel Corporation. The franchisee...

  • Assistant Director of Development, College of Arts and Sciences

    1 week ago

    San Francisco, California, United States University of San Francisco Full time

    Job Title:Assistant Director of Development, College of Arts and SciencesJob Summary:The University of San Francisco is in the second year of its most ambitious fundraising campaign. The USF Campaign has a $500M goal that will vastly enhance the University's presence and scholarship in the arts, health and life sciences, and entrepreneurism, as well as...

  • Area Associate Director of Finance

    4 weeks ago

    San Francisco, California, United States Sage Hospitality Group Full time

    Why us?Sage Hospitality Group is seeking an Area Associate Director of Finance supervise and coordinate the accounting operations for Hotel Zeppelin and Hotel Zetta in beautiful San Francisco, CAABOUT OUR HOTELSHotel Zeppelin , retreat to a bold, bohemian salute to the rebels, revolutionaries, and rock 'n rollers who shaped the San Francisco we know and...

  • Solutions Director, Time

    1 month ago

    San Francisco, California, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Computer technology has had limited impact in healthcare. With recent advancements in AI, that's about to fundamentally change. Tempus is a healthcare company at the forefront of that change.Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver...

  • Medical Director

    6 days ago

    San Francisco, California, United States Nurix Therapeutics Full time

    Medical Director - Sr. Medical Director, Clinical Development (MD)We are seeking an experienced clinician with strong leadership skills who is driven by science and the desire to develop novel therapies for cancer patients. The successful candidate will have expertise in the design and conduct of early phase oncology clinical trials and a strong interest in...