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Upgrade Specialist

2 months ago

Allentown, Pennsylvania, United States Ciocca Dealerships Full time

***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA***

Ciocca Automotive is seeking a Vehicle Exchange/Upgrade Specialist to join our growing team The Vehicle Exchange/Upgrade department is responsible for driving sales through the service department by presenting opportunities and information to customers about their next car purchase.

Why choose Ciocca Automotive?

  • Salary based pay plan
  • Proven career path, promotional opportunities
  • World class training
  • 52 locations, 25 brands and 18 collision centers throughout PA/NJ (& growing)
  • Thousands of new/used car inventory, cross brand selling
  • Service & parts discounts
  • Shortened sales hours, work/life balance, 40 hours per week
  • Volunteer and community service opportunities
  • 401(k) Retirement Plan (with employer match)
  • Employee Referral Bonus Program
  • Paid Holidays & Paid Time Off
  • Employee Assistance Program
  • Medical, Dental, Vision, FSA, HSA plans
  • Hospital Care Coverage, ST/LT Disability, Accident, AD&D, Critical Insurance
  • Company Paid Life-Insurance*

Responsibilities include but are not limited to:

  • Ensure the customers feel welcome and comfortable when arriving at the dealership
  • Drive sales goals through the service department by engaging with customers about upgrading their car
  • Establish a close relationship with the sales force to provide a consistent upgrade process
  • Establish a high level of customer satisfaction
  • Maintain knowledge of current and incoming inventory

Qualifications include but are not limited to:

  • Previous experience in sales, customer service, or other related fields welcomed, but not necessary
  • Strong negotiation skills, sales motivated
  • Deadline and detail-oriented
  • Ability to build rapport with clients
  • Personable, outgoing, and friendly attitude

With 52+ dealerships and growing, there are many opportunities for advancement.

Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.

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