Program Analyst

1 month ago

Springfield, Illinois, United States Transportation Security Administration Full time

This Program Analyst position is located in Department of Homeland Security (DHS), Transportation Security Administration, Enterprise Support (ES), Security and Administrative Services (SAS), Sensitive Security Information Branch.


Duties include but are not limited to:
Analyzes systems, processes and procedures for assigned program area(s).

Guidelines and standard operating procedures (SOPs) exist and can be directly applied to the program operations; judgment is used to select which guideline(s) is most appropriate, and when minor deviations may be considered.

Applies fundamental methods, principles and practices of qualitative and quantitative analytical and evaluative methods and techniques to identify issues that impact effectiveness and efficiency of program operations.

The supervisor provides instruction on assignments including scope, priorities and deadlines.

Compiles, tracks, and analyzes moderately complicated statistical and narrative data from a variety of sources to develop multiple regular and recurring reports.

Uses automated systems and databases to compile, track, and analyze statistical and narrative data. Analyzes gathered information by compiling, categorizing, calculating, and tabulating data to identify underlying issues, patterns or trends. Evaluates data to identify deficiencies in processes or procedures, and recommends effective counter-measures or options for resolution.

Reviews and analyzes overall operational and administrative processes and operations and recommends improvements to close gaps in procedures, functions, and tasks.

Interprets policy guidance and assists managers and employees in understanding how guidance should be applied to programs and operations.

Explains program elements, options and flexibilities available to achieve objectives.

Researches new or revised business and management practices, policies and guidance, and provides recommendations to the management team on applicability and options for implementation to improve program operations.

Communications Serves as a technical specialist and conducts outreach and liaison activities with stakeholders for assigned program(s).

Assists in the development and implementation of training and instruction programs or activities to educate Agency personnel on assigned program(s).

Develops instructional materials, handouts/guides, including technical information/specifications as appropriate, to support informational efforts.
Monitors and responds to questions and inquiries about assigned program(s) from Agency personnel and external individuals and entities.
The major duties described reflect the full performance level of this position.

Typically, the lower pay bands (G & H Bands) perform the same duties but will receive more guidance and training; and/or projects/work assignments may be less complex.

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