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Senior Implementation Consultant

3 months ago

Remote, Oregon, United States Fusion Risk Management Full time

The Role

Fusion's Senior Implementation Consultant plays a key role within our Professional Services team. This role works with clients to analyze, design, and configure supported solutions in the Fusion Framework, built on the cloud platform.

This role, which interfaces with clients, project managers, product managers, and developers as you:

  • Respond to and manage client requests
  • Translate client business requirements into business process models, data models and platform solutions
  • Develop expertise with the platform services including the following activities: Configure custom objects, fields, and page layouts; build workflow and approval processes; build formulas and validation rules; build reports & dashboards; Build Flows and Process Builders; configure user roles, profiles, record sharing, and security setting

Qualifications

  • Bachelor's degree or higher in Information Systems, Business Administration or a related discipline
  • 3-7 years of relevant experience as defined by the responsibilities listed above, preferably in the SaaS software space
  • Salesforce App Builder Certification preferred
  • Experience in a client-facing role
  • or experience
  • This is not a developer position, but those skills are desired

Knowledge, Skills, and Abilities

  • Strong technical problem-solving skills, preferably including experience with or coursework in relational database design; logic-based programming; enterprise systems analysis and development; object-oriented programming; SDLC; and QA
  • Knowledge of financial services or banking is a plus
  • Professional written and verbal communication skills, with experience communicating with client managers, directors and VPs
  • Customer support oriented
  • Ability to be a self-starter, working independently and as part of a team, especially remotely
  • Responsible for providing best practice recommendations to a client
  • Responsible for demonstrating transparent client communication to drive to right-fit client solutions
  • Soft skills to build client rapport relationship while maintaining scope
  • Provide technical leadership throughout the project
  • Responsible for translating business requirements to configuration of technical solutions
  • Must possess critical thinking skills to provide consultative solutions that meet both client business objectives and requirements

Milestones for the First Six Months

In one month, you'll:

  • Complete all HR-related onboarding requirements
  • Participate in Fusion New Hire Bootcamp and Industry trainings
  • Start project work (assignment or shadow)

In three months, you'll:

  • Demonstrate consistent use of Fusion tools and procedures
  • Begin project work with small to medium cases with manager support
  • Start to work with project manager to contribute and collaborate on larger project scopes
  • Start delivering system demos to clients with assistance

In six months, you'll:

  • Lead system demos to clients with support from your team
  • Be able to communicate technical information to clients
  • Begin to build rapport with clients
  • Independently drive the successful completion of assigned work

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.