Systems Administrator

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Systems Administrator in Anaheim, CA.

The Systems Administrator's role is to monitor, troubleshoot, implement, and support technical systems and operations. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues as part of the overall effort to provide the highest quality service in support of the organization's administrative and health care functions. This role will provide 2nd tier technical support for core systems and applications, though may be called on to cover 1st level support as needed. The Systems Administrator will participate in design and implementation for core technical projects and may lead the development and implementation of specific projects or platforms.

Primary duty is to maintain and implement security layers to protect the usability and integrity of company's network and data. It includes both hardware and software technologies. Other duties include maintaining but not limited to Active Directory, Exchange, file sharing, VMware virtual servers and desktops, storage.

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues as part of the overall effort to provide the highest quality service in support of the organization's administrative and health care functions.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment
• Generous vacation, sick, and holiday benefits
• Generous 401(k) matching contributions and more
• To view our detailed benefits guide, please visit our career site at

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

Technology Architecture and Service Delivery:

• Provide 2nd Tier (1st tier as needed) support for desktop, server, storage and network systems.
• Participate in the design, planning, and implementation of projects.
• Administration of VDI and virtual server environments.
• Administration and assistance with implementation of Cloud-based solutions such as Azure, Office 365, and Citrix Cloud.
• Actively monitor the health of core systems, networking equipment, and Unified Communications.
• Provide review and oversight of critical procedures such as account creation, backup jobs, and server patching to ensure requirements for effectiveness and security are being met.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Prepare detailed documentation of systems, services, applications, security, and controls.
• Assist in the planning, design, and development of new applications and enhancements to existing applications.
• Provide transitional support during the development and implementation of a simplified client computing platform to deliver a more reliable, accessible, and easier-to-use environment.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Assist in preparing detailed documentation of systems, services, applications, security, and controls.
• Assist with maintenance and operations of disaster recovery.
• Assist in the planning, design, and development of new applications and enhancement to existing applications.
• Travel between Orange and San Bernardino Counties locations for support.
• Work with Systems Operation's team members and assist them with troubleshooting or different technical tasks.

Security:

• Assist with the implementation of cyber security measures protecting information and communication technologies.
• Administer appropriate system security, including appropriate user access controls.
• Participate in security audits and report findings to appropriate organizational entities.

Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others' voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
• Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people's time and commitments.
• Empathetic: Demonstrates interest and understanding in other people's feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Licensure and/or Certification Requirements:

• IT Certifications such as VCA, VCP, CISSP, CEH, S+, MCSA, MTA, and CCNA Security are a major plus.

Minimum Education:

• Bachelor's degree in computer science or related field preferred or a proven combination of education and/or experience.

Minimum Work Experience:

• Minimum of 3+ years in VMware virtual servers and desktops, zero and thin clients.
• Minimum of 3+ years in Microsoft server platforms and troubleshooting core software applications such as AD, GPO, DHCP, DNS, IP, MS Servers.
• Minimum of 3+ years in network/systems administration/security.
• Minimum of 3+ years experience with Azure.
• Minimum of 3+ years experience with Office 365.
• Experience with Citrix Cloud is a major plus.
• Experience with WebEx Calling and WebEx Contact Center a major plus.
• Experience in system/network security is a major plus.
• Experience with SAN is a major plus.
• Experience with Cisco phone systems, routers, switches, and firewalls is a major plus.
• Experience with PC operating systems.
• Strong grasp of current network hardware, protocols, and standards.
• Skills and/or experience with applications and services delivered via web technologies.
• Proven experience in overseeing the design, development, implementation, and support of software and hardware solutions, systems, or products.

Other Requirements:

• Proven experience in supporting the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to provide technical expertise to team members in order to meet organizational goals and targets.
• Ability to work independently and take initiative.
• Ability to define and make recommendations to resolve problems within the scope of the job.
• Ability to handle varied tasks simultaneously and work well under pressure.
• Excellent understanding of the organization's goals and objectives.
• Ability to work successfully in a team environment.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver's license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees, including the Systems Administrator.