Front Desk Supervisor

2 months ago

Austin, Texas, United States Lone Star Court Full time

Lone Star Court is located in Austin, TX and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today's passionate traveler. Each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

Managing/Supervising front office team members to ensure Valencia Hotel Group's standards are upheld. Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function of the front office to create a safe and efficient work environment.

Shift requirements:

Open availability for morning or evening shifts on weekdays/ weekends And Holidays.Responsibilities:Contribute positively to the team within the department
Prepare for all guest requests
Participate in on-going training
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
Complete other duties as assigned by Supervisor
Maintain integrity of cost controls and proper maintenance of assets
Responsible for assisting in supervision and performance of all Front Office related operations and personnel
Work with Front Office Manager to monitor Front Office quality and Daily Revenue
Supervise hotel and monitor other departments
Maintain quality control of service to be five-diamond
Handle guest situations with problem solving
Ensure the quality of the environment is clean and up to standards
Handle special projects and reports in a timely and consistent manner
Check guests in and out
Answer questions and offer information and assistance
Update information in the computer system as needed
Follow checklist for required duties and timeliness
Cashier functions and handling of cash
Communicate with other departments to fulfill guests' needs
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.
Record all guest request items and deficiencies into the appropriate tracking system.
Be aware of all daily meeting/events and their locations.
Respond to emergency situations calmly and effectively, according to hotel guidelines.
Duties & Essential Functions:Relentlessly train and motivate customer service employeesMaintain integrity of cost controls and proper maintenance of assets
Responsible for assisting in supervision and performance of all Front Office related operations and personnel
Work with Front Office Manager to monitor Front Office quality and costs
Complete other duties as assigned by Manager
Supervise Front desk
Handle guest situations with problem solving and inventiveness
Ensure the quality of the environment is clean and up to standards
Handle special projects and reports in a timely and consistent manner
Qualifications:Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
High school or equivalent education required.
Prefer hotel experience and background.
Food Handler's Certification
TABC Certification
BENEFITS:Medical, Dental, Life insurance
Paid Time Off
Paid Community Service Days
Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek's list of America's Greatest Workplaces in these categories:

America's Greatest Workplaces for Women 2024

America's Greatest Workplaces for Job Starters 2024

Source: Hospitality Online

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