Member Services Specialist

4 weeks ago

Kansas City, Missouri, United States National Association of Insurance Commissioners Full time

Job Description:

The National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a Member Services Specialist to join our team.

This is a Part time pos ition , about 25 hours per week, working a hybrid schedule. Position is based out of the Kansas City, Missouri office.

The Member Services Specialist plays an integral role in Member Services operations by providing exceptional customer service and support. This position is responsible for upholding the integrity and order of member/regulator information and producing high-quality reports and documents for both internal and external audiences. The ideal candidate must have meticulous attention to detail. This role works closely with various departments and team members, contributing to the smooth operation of the Member Services and the delivery of five-star service.

Responsibilities:

  • Works collaboratively with Member Services, IT, and other departments concerning member resources, information maintenance, and related support initiatives. Communicates pertinent information regarding NAIC products, services, and NAIC-issued equipment.
  • Completes various administrative tasks such as filing, data entry, and document management. Maintains records such as member activity, tenure history, and other critical documentation.
  • Maintains accurate records in web-based directories and other record management systems. Coordinates data updates across multiple platforms. Follows established procedures and protocols to authenticate information and prevent erroneous information.
  • Maintains the contact management database and the committee list. Responds to record update requests in a timely manner and facilitates outreach to ensure completeness and accuracy.
  • Produces the annual Value of Services Report publication using data provided by various sources and ensures the accuracy of the information.
  • Monitors news, publications, and other media to identify potential membership changes, key events, and issues affecting member jurisdictions. Reports findings to the appropriate leadership and support staff.
  • Assists in coordinating materials for meetings, new member orientations, National Meetings, conferences, and other events. Provides onsite support to Commissioner Services as assigned.
  • Responds to general Member Services inquiries and appropriately resolves or routes requests to the appropriate party.

Knowledge & Skills:

Microsoft 365, including SharePoint Word, Excel, Access, PowerPoint, and Outlook. Experience in Chrome River, PeopleSoft, Workday, and CRM systems preferred. A proactive willingness to learn new technology is required.

Minimum Requirements:

A minimum of two years experience in program or project coordination, office management, or operations support.

Preferred Experience and Education:

Associate's degree in business, information science, or similar degree.

Experience working with a CRM.

Related experience in the insurance, member associations, or member services fields.

Compensation:

Up to $40.00 an hour

Travel Requirements:

Regular travel is not required for this position. However, multi-day, out-of-state, overnight travel to NAIC National Meetings to support the Commissioner Services function may be required.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits ) page for more information.

The NAIC is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.

LEARN MORE ABOUT THE NAIC

Company Overview

The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.

Diversity Statement

Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time.

Guiding Principles


• We put customers first


• We are committed to continuous improvement


• We succeed by working together


• We do what it takes to get the job done


• We communicate often


• We treat colleagues with respect and honesty


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