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Property & Casualty Service Specialist

2 months ago

Kansas City, Missouri, United States Holmes Murphy & Associates Full time

Holmes Murphy & Associates stands as one of the leading privately owned insurance brokerage firms in the country. Our core mission is to enhance health, safeguard wealth, and provide tranquility to our clients. We take pride in fostering an environment where our employees are passionate about their work and their colleagues.

We are eager to welcome a Client Service Consultant to our Property & Casualty division. Ideal candidates excel in collaborative settings, possess exceptional interpersonal communication skills, and have a strong desire for continuous learning.

This position entails managing a portfolio of clients, assessing their unique needs and risks, and assisting in the development of tailored insurance solutions. A thorough understanding of each client's business operations is essential to effectively communicate their requirements to the appropriate insurance carriers. Client Service Consultants are expected to autonomously execute the necessary tasks to manage accounts efficiently while delivering outstanding customer service. All services must be rendered professionally and promptly, adhering to our established processes and protocols.

Key Responsibilities:

  • Manage accounts with support from Client Service Specialists and/or Client Managers, focusing on larger, more intricate accounts.
  • Prepare essential documents such as certificates, binders, auto ID cards, and accident kits.
  • Participate in meetings with insurance carriers.
  • Request policy modifications from carriers, update systems, and establish follow-up actions.
  • Process endorsements by verifying coverages, invoices, and updating client management systems.
  • Maintain current follow-up activities.
  • Review, process, and summarize audits.
  • Investigate and rectify discrepancies in audits and endorsements.
  • Ensure accuracy in account and policy details, confirming that all client information and carrier communications are precise and up-to-date.
  • Maintain monthly reporting documentation.
  • Take ownership of accounts and lead initiatives.
  • Engage in pre-renewal meetings with the team to identify qualifying accounts and develop client opportunities.
  • Attend client renewal meetings as necessary.
  • Consult with clients regarding their coverage requirements.
  • Participate in contract evaluations.
  • Market renewal policies and negotiate with underwriters.
  • Review account quotes for accuracy and prepare proposal documents for clients.
  • Compile client renewal documents and save them in the agency management system, including PSR, schedules, applications, and loss runs.
  • Invoice agency bill transactions for new and renewal policies, ensuring accuracy and collaborating with accounting to resolve discrepancies.
  • Foster positive relationships with team members, providing support and effective communication.
  • Collaborate with agency personnel, clients, and insurance representatives, following the service team's guidance.
  • Train and mentor Client Service Specialists as needed, providing direction on shared accounts.
  • Facilitate knowledge sharing through various platforms.
  • Work with Client Service Specialists to ensure all client needs are addressed.
  • Engage in special projects and additional duties as assigned.
Knowledge, Skills, and Abilities:
  • In-depth understanding of property and casualty coverages and the ability to apply this knowledge effectively.
  • Familiarity with various carrier websites for quoting purposes.
  • Exceptional communication skills, both verbal and written, for interaction with clients and team members.
  • Advanced negotiation, presentation, and analytical skills.
  • Maintain a professional demeanor consistently.
  • Ability to interpret policy provisions and understand forms and endorsements to ensure proper coverage for clients.
  • Experience with data entry and proficiency in agency management systems, Microsoft Excel, Outlook, PowerPoint, and Word.
  • Ability to analyze and review experience modifications.
  • Strong organizational skills to manage multiple tasks effectively.
  • Capability to work independently and collaboratively to achieve team and agency objectives.
  • Detail-oriented with strong problem-solving skills.
  • Ability to maintain confidentiality regarding team member and client information.
  • Adherence to established agency procedures.
  • Ability to manage accounts from inception to completion independently.
  • Willingness to engage in ongoing education to enhance knowledge of current insurance topics.
  • Commitment to pursuing technical designations and continuing education as appropriate.
  • Knowledge of and compliance with client privacy policies and relevant regulations.
Qualifications:
  • Education: High school diploma required; college degree preferred. Active state-specific Property Casualty Insurance agent's license required or the ability to obtain it within three months of hire.
  • Experience: Minimum of 5+ years in customer service, underwriting, or risk management within the insurance sector.
Benefits:
In addition to standard benefits such as health, dental, and vision, we offer:
  • Paid parental leave and supportive benefits for new parents.
  • Company-sponsored continuing education and tuition reimbursement.
  • 401k profit-sharing contributions for all full-time employees.
  • Generous time-off policies in addition to paid holidays.
  • Support for community involvement through paid volunteer time off and matching gifts to charities.
  • Diversity, equity, and inclusion programs to celebrate every employee's unique experience.
  • Regular merit increases and promotion opportunities.
  • Annual discretionary bonus opportunities.
Holmes Murphy & Associates is an Equal Opportunity Employer.