Operations & Communications Manager - Hybrid
2 weeks ago
UCSD Layoff from Career Appointment : Apply by 05/16/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 05/28/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.
DESCRIPTIONKick It California (KIC) provides free services to help people quit tobacco and nicotine. Established in 1992 as the California Smokers' Helpline, it was the first statewide, evidence-based, telephone-counseling service for smoking cessation in the U.S. Since then, it has expanded to provide services under two branded programs: KIC and Asian Smokers' Helpline (ASQ). KIC & ASQ combined have a large operation that provides coaching and other services to help tobacco users stop.
KIC provides free cessation phone coaching in English and Spanish to more than 20,000 people annually across California, and quit services via web, chat, text, and mobile app. ASQ provides cessation phone coaching in Cantonese, Mandarin, Korean and Vietnamese to people across the U.S.
Both programs are operated out of UC San Diego's Moores Cancer Center and are funded by multi-million-dollar state and federal grants. An internationally recognized tobacco researcher is the Principal Investigator. His team conducts intervention trials and population surveys related to tobacco control and prevention. In recent years, the team has expanded its work to cannabis research.
The Operations & Communications Manager will join a team of Service Delivery, Communications, Clinical, Research, and IT professionals responsible for maintaining and enhancing services across all programs and communications channels.
The Operations & Communications Manager's primary goal is to ensure that KIC and ASQ reach, attract, enroll, and serve their target audiences, while meeting contractual obligations to funding agencies.
Under the general direction of the Program Director, the Operations & Communications Manager oversees Communications, Outreach and Referral staff; and facilitates communication between the managers responsible for Service Delivery, Information Technology, Research, and Administrative Services.
The Operations & Communications Manager will be expected to obtain and maintain an understanding of the following key areas to ensure overall program health and to help identify areas for growth:
Client experience – from initial client acquisition to services delivered across phone, web, chat, text, and mobile app; and the evaluation of each of those services. Data – service volumes, client demographics, and quit outcome/satisfaction rates. Technology – systems used for marketing and client service delivery. Primary Responsibilities: Regularly meets with managers responsible for Service Delivery and Information Technology to ensure an efficient and effective client experience. Regularly reviews service data related to phone, text, chat, and mobile app to identify trends and make change recommendations to ensure a positive client experience and adherence to contractual deliverables. Assists with conceptualizing new or enhanced technological products to improve services. Independently develops and manages the implementation of short-term and long-term plans for outreach, marketing, and healthcare referral. Supervises and provides work direction to 5-7 marketing, outreach, product management, and referral staff. Writes, reviews, and edits marketing and client service materials. Manages progress reporting to funders -- requesting data from research team, coordinating staff contributions, writing, reviewing, and submitting. Creates and presents data-informed presentations to staff, funders, and partner organizations. Participates in research by helping with research questions and implementation. Assists the Research Director in determining process indicators to be used to evaluate programs and services, reviews process data that have a bearing on studies or overall program evaluation and uses these data to determine the need for changes in resource allocation. Presents program results through promotions, meetings, and conferences. MINIMUM QUALIFICATIONS- Seven years of related experience, education/training, OR a Bachelor's degree in related area plus three years of related experience/training.
- Broad knowledge of product development concepts, practices, standards and processes.
- Demonstrated ability to identify key issues critical to the organization's need and the success of a desired product, service and enhancement.
-
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 05/17/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 05/29/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid...
-
Assistant Director of Communications
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 05/01/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 05/10/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid schedule...
-
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 05/20/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 05/31/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid schedule...
-
Study Operations Manager II
6 days ago
La Jolla, California, United States Pfizer Full timeThe Study Operations Manager is responsible for study and regional/country level activities from study startup through conduct and study close. The Study Operations Manager will be assigned one or more studies and will be tasked with taking on several responsibilities in support of the larger Study Management deliverables. The Study Operations Manager...
-
La Jolla, California, United States University of California San Diego Full timeThis position is a contract/limited position with the possibility of extension/career conversion. UCSD Layoff from Career Appointment : Apply by 05/20/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 05/30/2024. Eligible Special Selection clients...
-
Fund Manager
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 4/10/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 4/19/2024 Eligible Special Selection clients should contact their Disability Counselor for assistance. This role will have the ability to work in a...
-
Business Intelligence Project Manager
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 05/06/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 05/16/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid schedule...
-
AP/HR and Operations Manager
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 5/17/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 5/29/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION The UCSD Mathematics Department is a...
-
Director of EM Marketing and Communications
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeJob posting will remain open until a suitable candidate has been identified. Applying for the position requires a cover letter, résumé, and contributions to diversity statement. DESCRIPTION Under the general supervision of the Associate Vice Chancellor for Enrollment Management (AVC-EM) and indirectly to the Chief Communications and Marketing...
-
Change Management Analyst and Trainer
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 02/08/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 2/20/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid schedule...
-
Academic Program Management Officer 5
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeThis position is a contract position with the possibility of extension/career conversion. Special Selection Applicants : Apply by 05/28/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid schedule which includes a combination of working both onsite at Moores Cancer...
-
Lead Research Administrator- Hybrid
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeCurrent UC San Diego Health employees who apply by 03/13/2024 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the...
-
Lead Analyst for Student Operational Reporting
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 5/16/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 5/28/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION UC San Diego is ranked the 9th best...
-
Manager, Medical Writing
6 days ago
La Jolla, California, United States Pfizer Full timeROLE SUMMARY The Medical Writer (Manager) creates documents pertaining to clinical studies and regulatory interactions, including (but not limited to) protocols, clinical study reports , briefing documents, clinical summaries for marketing applications, and responses to queries from regulatory authorities. Understands the principles of scientific writing ,...
-
Practice Manager
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeSpecial Selection Applicants : Apply by 03/12/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION The Clinic Manager of the Division of Plastic Surgery supervises clinic operations, spanning multiple providers, clinics and/or practices. Subordinates include clinical staff involved with operational...
-
Grad Student
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 12/15/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 1/3/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will remain open till filled. ...
-
Laboratory Manager- Sternson Lab
7 days ago
La Jolla, California, United States Howard Hughes Medical Institute (HHMI) Full timeWe have an outstanding opportunity for an experienced Laboratory Manager to join the Sternson lab at UCSD in La Jolla, CA. Led by Dr. Scott Sternson, the lab is interested in how the brain controls appetite. They study multiple circuits throughout the brain as well as the interactions between physiological and neural systems that mediate hunger, thirst,...
-
Decision Support Service Line Analyst
6 days ago
La Jolla, California, United States University of California San Diego Full timeUCSD Layoff from Career Appointment : Apply by 05/13/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 05/23/24. Eligible Special Selection clients should contact their Disability Counselor for assistance. This position will work a hybrid schedule...
-
Development Associate, Biological Sciences
2 weeks ago
La Jolla, California, United States University of California San Diego Full timeThis is a 100% contract appointment for 2 years. UCSD Layoff from Career Appointment : Apply by 3/20/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants : Apply by 3/22/2024. Eligible Special Selection clients should contact their Disability Counselor for...
-
La Jolla, California, United States Pfizer Full timeROLE SUMMARY The Director, Global Medical Communications and Content, Internal Medicine will plan and deliver an end-to-end medical channel content strategy across Pfizer medicines and therapeutic areas to optimize the engagement and reach of emerging scientific information. ROLE RESPONSIBILITIES Deliver and execute medical communications and content...
