Change Management Analyst and Trainer
2 weeks ago
UCSD Layoff from Career Appointment : Apply by 02/08/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 2/20/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will work a hybrid schedule which includes a combination of working both onsite at Convoy Court and remote.
This is a contract position with the possibility of extension/career conversion.
DESCRIPTIONUC San Diego Health is seeking a Change Management Analyst / Trainer to support critical finance, payroll and timekeeping projects. This role will be responsible for developing training materials, delivering training and driving key change management strategies under the direction of the Change Management / Communications Lead.
This role will work independently as well as collaboratively with internal team members, project stakeholders, and other central and system-wide entities. The role will partner with stakeholders to understand technical system functionality and business processes to develop training materials for administrators and end users.
This role will be responsible for delivering effective communication and training via multiple channels to ensure accurate and timely content delivery.
This role requires superior communication skills including writing clear, concise, grammatically, and factually correct training materials.
Training
- Ability to comprehend and leverage technical and functional knowledge of a Timekeeping and Scheduling system and leverage functionality to optimize, creation, presentation and communication of knowledge and training content
- Translate technical and/or complex issues into easy-to-understand explanations to key audiences
- Effectively deliver training to targeted audiences through multiple platforms including instructor-led and on-line training
Change Management
- Build strong working relationships with stakeholders to understand their needs
- Seek to understand stakeholders by actively listening, gathering, and leveraging information to help drive effective training to ensure organization readiness
- Ability to recognize cross functional data impact and collects pertinent details to better understand problems and identify opportunities for improvement through training or effective communication.
Communication
- Ability to convey information and ideas clearly and concisely to stakeholders in an engaging manner that helps the targeted audience understand and retain the message. Ability to effectively communicate to a broad and diverse audience and tailor approach based on targeted audience
- Ability to succinctly communicate complex issues and its importance (impact on the individual/team/organization); stresses major points clearly; follows a logical sequence
- Communicate effectively (written and verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction. Communication style includes accurate and grammatically correct support based on channel (email, case management, knowledge article).
- Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three years of related experience/training
- Ability to advise and develop various aspects of communications, ranging from developing effective communication strategies to appropriately responding to inquiries regarding sensitive or complex issues or information.
- Exceptional communication and writing skills to clearly, concisely, and logically articulate ideas, using appropriate editorial style and grammar; ability to translate technical information and concepts into easily understandable language for a diverse audience.
- Demonstrated skill in independently analyzing situations, interpreting data, defining problems and/or objectives, identifying relevant factors, developing alternative solutions, making final recommendations, implementing, and evaluating the results.
- Interpersonal skills to interact effectively and diplomatically with stakeholders to establish and maintain cooperative working relationships with other staff members, subordinates, and managers.
- Strong collaboration and teamwork skills. Demonstrated ability to share knowledge with others to help them become more effective.
- Ability to keep abreast of constantly changi
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