We have other current jobs related to this field that you can find below
-
Real Estate Closing Coordinator
5 days ago
New York, New York, United States Broadway Home Buyer Full timeJob OverviewWe are looking for a meticulous and proactive Real Estate Closing Coordinator Assistant to support our thriving real estate operations at Broadway Home Buyer. The successful candidate will be instrumental in facilitating seamless transactions by managing the coordination of closings between buyers and sellers, overseeing the necessary...
-
Customer Success Manager
2 months ago
New York, New York, United States CreatorIQ Full timeCustomer Success ManagerAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You'll build personal relationships with multiple stakeholders, earning their trust and respect through your...
-
Customer Success Manager
4 weeks ago
New York, New York, United States Blue Orange Digital Full timeCompany Overview:Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
-
Customer Success Manager
1 month ago
New York, New York, United States Recharge Payments Full timeOverviewThe Customer Success Department at Recharge is looking for a New York City-area Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers. The Customer Success team is critical to the success of our business, and by working with a portfolio of...
-
Customer Success Manager
2 months ago
New York, New York, United States Warp Full timeWe are hiring a Customer Success Manager at Warp. Your role will be to ensure Warp's customers – who are mainly startup founders – have an amazing experience with our product and services. At Warp, we are obsessed with making our customers happy. You will be working directly with Sarah Bai (Head of CS), and me (Founder/CEO).This is not a routine, 9 to 5...
-
Customer Success Manager
4 weeks ago
New York, New York, United States CreatorIQ Full timeCreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New WaveTM: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible...
-
Customer Success Manager
2 months ago
New York, New York, United States Zowie Full timeAbout Zowie:Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc. (even 70%+), and makes customer service agents 1.5x more productive, so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel...
-
Customer Success Manager
1 month ago
New York, New York, United States tapwage Full timeHere at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.Basically, we're the accurate data behind how people feel when they...
-
Customer Success Manager
2 months ago
New York, New York, United States Memfault Full timeAs a Customer Success Manager at Memfault, you will be responsible for the ongoing relationships with our customers to ensure we retain and grow their use of our platform and the corresponding recurring revenue. You will focus on revenue retention, driving product adoption, measuring success, and advocating for their needs. You have a bias for action and...
-
Client Success Specialist
6 days ago
New York, New York, United States Comcast Full timeCompany OverviewComcast, through its subsidiary FreeWheel, offers a comprehensive suite of advertising solutions tailored for publishers, advertisers, and media buyers. Leveraging premium video content, advanced data analytics, and cutting-edge technology, we facilitate seamless transactions across various screens, data types, and sales channels...
-
Customer Success Manager
2 months ago
New York, New York, United States Frontify Full timeYour new companyA lot has changed at Frontify over the last decade, but people continue to be at the heart of our vision. Every day, we empower thousands of brand builders worldwide — including teams at Lufthansa, KIA, Vodafone, and Uber — to create brands that have an impact. Our more than 300 employees collaborate and engage in and around our...
-
Client Success Specialist
6 days ago
New York, New York, United States Comcast Full timeComcast, a leader in media and technology, offers extensive advertising solutions for publishers, advertisers, and media buyers. Leveraging premium video content, advanced analytics, and cutting-edge technology, we facilitate seamless transactions across diverse platforms and sales channels. With a global presence, we operate in multiple countries, enabling...
-
Customer Success Senior Manager
5 days ago
New York, New York, United States Workday Full timeYour work days are brighter here. At Workday, our journey began with a transformative conversation that sparked an idea to innovate the enterprise software landscape. Our culture, rooted in prioritizing our people, has been a cornerstone of our success. We believe that a thriving, employee-focused, and collaborative environment is essential for achieving...
-
Enterprise Customer Success Manager
2 days ago
New York, New York, United States Atlassian Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic planning, execution, and relationship-building.Key ResponsibilitiesManage a team of Customer...
-
Enterprise Customer Success Manager
1 day ago
New York, New York, United States Atlassian Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic planning, execution, and relationship-building.Key ResponsibilitiesManage a team of Customer...
-
Customer Success Manager US
2 months ago
New York, New York, United States VRP Consulting Full timeCompany DescriptionWe are a 2022 and 2020 Salesforce Innovation Award Winner, and 1 of only 9 Salesforce Product Development Outsourcers (PDOs) worldwide. This ranks us as one of the top Salesforce consulting companies in the market today. We are a team of highly trained experts that are passionate about the Salesforce ecosystem and helping our clients...
-
Senior Customer Success Manager
4 weeks ago
New York, New York, United States Cockroach Labs Full timeWhat you build and where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes impossible to destroy. Making delivery so seamless, your apps...
-
Enterprise Customer Success Manager
1 day ago
New York, New York, United States Atlassian Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer growth and adoption of our products.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their desired outcomes...
-
Enterprise Customer Success Manager
2 days ago
New York, New York, United States Atlassian Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer growth and adoption of our products.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their desired outcomes...
-
Senior Customer Success Manager
3 weeks ago
New York, New York, United States Miro Full timeAbout the TeamMiro's Customer Experience organization includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing The Customer Success team is a global group and this role sits on our AMER team on the...
Manager Customer Success IT Buyer
2 months ago
IDC is seeking for a Manager Customer Success IT Buyer. The Manager of Customer Success role is a key competitive differentiator for IDC's solutions and requires a dynamic, self-starter who is highly customer centric. In this position, you will manage a new set of customers for a new innovative AI-based business line that is launching later this year. This audience will consist of CIOs and other IT professionals. You will also build and recruit a growing team of global Customer Success Managers who are ultimately responsible for engaging with customers post-sales, driving user adoption and managing your team's engagement and retention targets.
As a trusted business partner, you'll be focused on delivering a positive customer experience above all else.
Why IDC?
IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC was recognized by the Institute for Industry Analyst Relations (IIAR) as the 2023 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges.
Our collaborative, innovative, and entrepreneurial culture is the perfect place for you to discover your future
Amplify your career and join a dynamic environment where your passion for customer experience is expected and appreciated.
ResponsibilitiesThe Manager, Customer Success will partner with our CIO and Tech Buyer clients to deliver high-value outcomes and experiences, and predictable growth for the business by:
- Managing a growing global team of Customer Success Managers, assisting in the development and growth of the team.
- Managing your own client base of IT Buyers who are making key vendor selection and IT strategic decisions using our new SaaS AI enabled database.
- Own, report on, and achieve key business metrics including target renewal goals, interaction counts, customer satisfaction and CSM bandwidth metrics.
- Assisting with pre client demos and customer onboarding/training.
- Managing a large base of customers at scale utilizing playbooks and automation.
- Ensuring all purchased products are seeing strong engagement, identify gaps, and upsell/cross-sell oppotunities.
- Driving strategic client engagement and stretch goals for the CSM team.
- Partnering with sales and product to drive continuous improvement cycles.
- Delivering and communicating ROI for IDC clients, throughout the customer journey.
- Acting as a trusted advisor and extension of your client's organization.
- Understanding customer outcomes through ongoing collection and analysis of data and feedback.
- Generating client retention strategies and managing renewals.
- Sharing client feedback to enhance the product roadmap.
This is a highly visible, fast-paced, and dynamic position that affords growth potential and plays a core part of IDC's strategy.
Qualifications- Bachelor's Degree or equivalent experience
- 6+ years' experience in customer success, or account management, ideally with SaaS offerings.
- Ideally 2+ years' experience in managing staff, willingness to manage an expanding global CS team.
- Experience working with CIOs and other IT buyer professionals.
- Impressive executive presence and communication skills.
- Experience working with Software as a Service solutions.
- Unabashed attitude towards customer relationships.
- Ability to work collaboratively in a team environment.
- Strong time management and organizational skills. Ability to create structure in ambiguous situations and design effective processes.
- 10-15% travel within the U.S. to visit key customers.
- Candidate will ideally hold a bachelor's degree or equivalent, preferably in Information Technology, Business, or Sciences, or equivalent experience.
- This position is a hybrid role based out of IDC's corporate office in Needham, MA or New York City, NY. We will consider qualified candidates from an approved remote US location.
At IDG, Inc., we are committed to fair and equitable pay practices. We pay our employees equitably for their work, commensurate with their individual skills and experience. Salary range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process. This process considers the experience, education, certifications, and skills required for the specific role, equity with similarly situated employees, as well as employer-verified US region-specific market data provided by an independent 3rd party partner. The expected total compensation, depending on location and experience, is between $95,000 and $109,000 and is inclusive of base salary and variable compensation (if applicable). IDG, Inc. employees have access to a comprehensive benefits package, including medical, dental, vision, life insurance, AD&D and short and long-term disability insurance, Employee Assistance Programs, wellness programs, and generous paid time off.
About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,300 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.
