Director of Technology Modernization, Medicaid Programs(Durational Project Manager)

1 month ago

Hartford, Connecticut, United States State of Connecticut Full time

Introduction
Unique Opportunity: Director of Technology Modernization, Medicaid Programs - Durational Project Manager

We are currently seeking a highly motivated and experienced professional to join our team in Hartford, CT. As a key member of our organization, you will play a pivotal role in our $500 million multi-year initiative to build better, more effective technology. This is an outstanding opportunity to lead the modernization of our service delivery platform and make a significant impact on the lives of Connecticut residents

We are in search of an extraordinarily hardworking and driven professional who has a consistent record of effectively implementing large technology projects. A thorough understanding of the healthcare industry and a strong dedication to improving service delivery are imperative. Your ability to collaborate with diverse individuals and provide leadership is critical for your success within this role.

Responsibilities
Lead and oversee all aspects of the Connecticut Medicaid Enterprise Technology System (CT METS) program. Ensure the successful implementation of the CT METS program outcomes, including whole person-centered service delivery, streamlined provider supports, strengthened program integrity, and modernized technology platforms. Take charge of a team consisting of professionals knowledgeable in functional business and technology fields. Collaborate with senior agency leaders, state government officials, community-based partners, and technology vendors. Establish key performance indicators and metrics to drive technology delivery and efficiency. Manage vendor contracts and ensure objectives are achieved.

Position Details

Monday through Friday40 Hours Per WeekHybrid: a mix of both remote and on-site presence, the hybrid model will need to be fluid and will be based on business needs of the program.NOTE: Incumbent will be placed in the vacancy under durational appointment, initially a three-year contract. The position will be budgeted and made permanent thereafter. Benefits and leaves will be subject to the Connecticut General Statutes

Join Our Team

By joining State of Connecticut, you will have the opportunity to be part of an extraordinary team dedicated to improving our communities You will be at the forefront of our $500 million aim to build a best-in-class technology system that sets a national example.

At the Department of Social Services (DSS), we deliver and fund a wide range of programs and services to over 1 million residents of all ages across Connecticut. Deploying over $9B in benefits each year, we support the basic needs of children, families, older and other adults, including persons with disabilities. Further we seek to provide person-centered services, streamline access to critical services and maximize economic security and well-being, and opportunity. Some of the high-impact services we provide include:

Access to healthcare through Medicaid and our Children's Health Insurance ProgramNutrition support through SNAPNursing home care for seniors, andCritical supports to persons with disabilities and for at-risk moms, children and infants.
Ready to take on this exciting challenge in a durational project role with us? Please submit your application through our online portal. We look forward to reviewing your application and determining if you are the perfect fit for our team.
Selection Plan
Please visit our 'Applicant Tips on How to Apply' page or view our tutorial.The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. Should you have questions pertaining to this recruitment, please contact Liz Pinette at This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate's obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.Read through this helpful link to prepare for your interview.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for making or conducting a special inquiry, investigation, examination or installation pursuant to Section 5-198(n) of the Connecticut General Statutes.
EXAMPLES OF DUTIES
The Director of Technology Modernization, Medicaid Programs will report directly to the Deputy Commissioner & Chief Strategy Officer and have tight alignment to the State Medicaid Director within DSS.
Leadership, Planning & Execution.Manage the overall CT METS program to deliver outstanding services to Connecticut residents.Ensure efforts are aligned to the strategic goals and outcomes for Medicaid and Federal requirements.Center user experience in planning and design by conducting UX research with DSS workforce, peer agency staff, community service providers and the wide range of service recipients who engage with programs/receive benefits facilitated by CT METS. Lead all aspects of the change management process, including ensuring stakeholder buy-in (both internal and external) through exceptional communication strategies and leading the development and socialization of roadmaps and project plans.Ensure adequate coverage of resources, tools and technology to achieve program outcomes.Oversee all program financials, including program budget, forecast, vendor burn rates, financial modeling and cost benefit analysis.Strategic Communication & CollaborationDevelop and drive all essential communication to ensure organizational change success.Cultivate relationships with internal and external Medicaid program stakeholders to ensure coordination on cross-agency needs across existing and planned investments to ensure alignment to planned outcomes.Brief key state leadership including the DSS Commissioner, the Governor's Office, state cabinet members, and legislative leaders, potentially to include testimony before state legislative committees.Engage, optimize and leverage expert supporters and providers of technical assistance in higher education, philanthropy, and leading thinkers in CT and beyond.Ensure the success of business outcomes by understanding the value of the projects and ensuring the appropriate level of transparency via important metric reporting and other communications.Maintain positive relationships between vendors and shared service providers to ensure high quality and timely results.Change Controls & Risk MitigationAdapt and lead change and mentor others in the acceptance and support of change and the ability to formulate questions and ideas.Identify opportunities for expediting timelines, resource constraints, and complex project issues and risks.Track and handle dependencies across multiple projects.Lead escalation processes to make issues visible to partners and leadership.
PREFERRED QUALIFICATIONS
BA/BS Degree in Computer Science, Management Information Systems, or Business Management.Five (5) years of experience in the healthcare industry or with Medicaid.Five (5) years of experience leading large scale, multi-year technology modernization programs.Experience in leading decision-making processes in a matrixed environment.Background in establishing key performance indicators and metrics to drive technology delivery and efficiencyPrior experience supervising vendor contracts and deliverables in the public sectorOutstanding communication of complex technical and non-technical information at various levels both within the organization and with residents and other external stakeholdersKnowledge with MS Office suite of tools: Project, SharePoint, Visio, Power Point, Excel, TEAMS and Power BIUnderstanding of Medicaid policy and financing
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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