Customer Solutions Representative
Found in: beBee jobs US - 3 weeks ago
ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac's mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly locally-based small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.
SUMMARY OF POSITION
The ePac Customer Solutions Representative has primary responsibility as being the first point of contact for phone calls, emails, chat requests related to customer service needs. In partnership and collaboration with the ePac Inside Sales team, the individual will ensure excellent customer satisfaction by quickly responding and resolving routine customer inquiries, complaints, and problem resolution through timely, accurate and professional follow through. This position reports to the Customer Solutions Manager.
Pay ranges from $20/hour + depending on skills and experience.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Receives incoming customer service inquiries via phone call, email, or chat and responds with the resolution of issues in a timely manner in accordance with the guidelines set by the department
- Maintain minimum standards for the department for quality and quantity of calls received
- Build relationships with customers over the phone and through web communication to ensure an outstanding customer experience.
- Completes detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).
- Resolves independently or escalates issues affecting customer complaints and issues to the Customer Solutions Manager.
- Follow and support the guidelines set by leadership to ensure overall goals are met
- Communicates trends and suggestions for process improvement related to the customer solutions process to the Customer Solutions Manager.
- Maintain basic understanding of essential aspects of ePac's workflow, products, and business units to properly manage call flow.
NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Assist with other projects as assigned.
JOB KNOWLEDGE, SKILLS & ABILITIES
- Proficient use of a technology stack (CRM Tool-Salesforce, phone application, Chat Service Solution, Google Workspace)
- Commitment to excellence and high standards in written and verbal communication
- Ability to understand and interpret packaging requirements and customer initiatives to ensure more successful customer experience possible.
- Excellent time management and multitasking skills
- Driven with a sense of urgency
- Adaptable and flexible
- Great customer service skills and action oriented
- Committed to meeting and exceeding goals
- Enjoys working with a team and identifying growth opportunities
- Ability to perform diversified clerical and technical support functions
- Ability to effectively communicate through multiple channels of media
- Strong listening and comprehension skills
- Demonstrates empathy while maximizing opportunities to build rapport with the customer
EXPERIENCE AND EDUCATION
- Minimum 2-3 years customer success or inside sales experience
- Flexible packaging knowledge a plus but not required
- CRM experience required ( preferred)
- Experience in Google Workspace
-
Sales Representative
Found in: beBee jobs US - 2 weeks ago
Greater Boston Area, United States ABC Imaging Full timeABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.Job Description:We are currently seeking a Sales Representative to sell large format color graphic printing services to a variety of Retail, Advertising, Manufacturing,...
-
Senior Creative Strategist
Found in: beBee jobs US - 2 weeks ago
Greater Boulder Area, United States Outside Full timeARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?This is a very exciting and highly innovative time here at Outside.OUR TRUE NORTH:Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world's most passionate...
-
Customer Care Representative
16 hours ago
Boulder, United States Novolex Full timeWhy Choose Us?For over three decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. Our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of...
-
Customer Care Representative
1 week ago
Boulder, United States Novolex Full timeWhy Choose Us? For over three decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. Our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of...
-
Customer Care Representative
3 days ago
Boulder, United States Novolex Full timeWhy Choose Us? For over three decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. Our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of...
-
Technical Sales Representative
2 weeks ago
Boulder, United States RMI Laser, LLC Full timeJob DescriptionJob DescriptionTechnical Sales RepresentativeRMI Laser, LLC. is looking for a technical sales specialist who desires a career in the rapidly growing laser industry. We manufacture industrial laser marking systems for parts identification, traceability and graphics. Our in-house laser technologies include Fiber, YVO4, Green & YAG.Come join our...
-
Bilingual (Spanish) Inside Sales Representative
Found in: beBee jobs US - 2 weeks ago
Greater LA Area, United States Radwell International Full timeJob DescriptionJOB SUMMARYMonday to Friday 8am-5pmResponsible for sales and customer support responding to customer inquiries and managing salesleads that originate primarily from telephone inquiries.ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to customer inquiries to Radwell by phone, email or through other meansManage sale opportunities for all product;...
-
Client Service Representative
2 weeks ago
Boulder, United States CareerBuilder Full time**Client Service Representative** Category: Hospital Client Service Location: Boulder, CO, US **Job Description:** Job Description: VCA All Pets Animal Hospital Boulder is located in South Boulder just minutes away from Flatirons and beautiful Chautauqua Park. Our hospital boasts amazing views of the foothills along with easy access to all that Boulder has...
-
Business Services Representative
Found in: Resume Library US A2 - 2 weeks ago
Boulder, Colorado, United States First Citizens Bank Full timeOverview: Forever Strong. What sets First Citizens apart? Strong leadership, enduring values and a commitment to helping people and businesses prosper. The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and...
-
Technical Account Manager
Found in: beBee jobs US - 2 weeks ago
Greater Boston Area, United States mabl Full timeThe mabl team is on a mission to build the easiest low-code test automation solution on the market. We're enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone,...
-
Sales Development Representative
Found in: beBee jobs US - 3 weeks ago
Boulder, Colorado, United States Haul Full timeHaul:Haul is a venture-backed company building modern compliance, safety & risk software for commercial fleets. Started by Uber alumni, Haul is based in the San Francisco Bay Area and Colorado's Front Range.*Sales Development Representation Summary: *A Business Development Representative is responsible for selling Haul's Compliance Software to small and...
-
Client Success Associate
Found in: beBee jobs US - 3 weeks ago
Greater Boston Area, United States Maestro Full timeAbout MaestroMaestro is the value creation platform designed exclusively for the Private Equity industry. Backed by S&P Global, Accordion Partners and several General Partners from the PE industry, Maestro helps PE sponsors modernize their operations and maximize value creation within their portfolio through active portfolio management and collaboration with...
-
Regional Sales Manager
Found in: beBee jobs US - 3 weeks ago
Greater Denver Area, United States Maxwell Full timeABOUT MAXWELL:Together, we're building impactful solutions in a values-focused environment that supports innovation. As we continue to grow rapidly, we're seeking experienced, capable people who want to revolutionize the home-buying process alongside us. If you're interested in a thoughtfully created culture and the opportunity to tackle worthwhile...
-
Insurance Sales Representative
3 weeks ago
Boulder, United States The Harrington Agency - Allstate Full timeJob DescriptionJob DescriptionOur agency is looking for a confident and highly motivated sales superstar that's interested in a great sales opportunity! As an Insurance Sales Representative you will handle a large percentage of incoming sales calls and lead the agency in closing business. These calls will be from prospective customers with efficient...
-
Customer Care Representative
2 weeks ago
Billings Metropolitan Area, United States Diana Larson Insurance Agency Inc. Full timeJob DescriptionJob DescriptionDo you enjoy working with people and making meaningful connections? Make a difference with Diana Larson Insurance Agency in your community today!Responsibilities Provide prompt, accurate and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy...
-
Promotion QA Analyst
Found in: beBee jobs US - 2 weeks ago
Greater Boston Area, United States BJ's Wholesale Club Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and...
-
Customer Success Manager II
2 weeks ago
Boulder, United States Yes Energy Full timeJob DescriptionJob DescriptionCustomer Success Manager IIProfessionalColorado, Boulder, CO, USRequisition ID: 1000ApplySalary Range:75,000.00 To 95,000.00 (USD) AnnuallyCustomer Success Manager II (CSM II)Join the Market Leader in Electric Power Trading SolutionsThe electrical grid is the largest and most complicated machine ever built. Yes Energy’s...
-
Customer Service Specialist
2 weeks ago
Boulder, United States FFL Brands Full timeJob DescriptionJob DescriptionDescription:**This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.**WHO WE NEEDAre you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active...
-
Customer Service Specialist
2 weeks ago
Boulder, United States FFL Brands Full timeJob Type Full-time Description **This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.** WHO WE NEED Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If...
-
Implementation Manager
Found in: beBee jobs US - 2 weeks ago
Greater Boston Area, United States Cohere Health Full timeCompany Overview:Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...