Customer Care Representative

4 weeks ago

Boulder, United States Novolex Full time
Why Choose Us?

For over three decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. Our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of sustainability. Our goal is to build a vibrant business on sustainable business practices, serving as an example to others and leading change in our industry and local communities wherever we operate.

  • $23.00-$24.00 hourly, plus annual bonus eligibility

  • Medical, dental and vision options

  • Wellness rewards to fund your HRA or HSA
  • Paid holidays, time off, parental and other leaves
  • Financial protection benefits such as life, AD&D and disability insurance, and 401(k) Plan with employer matching contributions
  • Education Support (for example, tuition reimbursement, Chairman's Scholarship, 529 College Savings Plan)
  • Broad Based Employee Award Program-value sharing plan for all employees with one year of service
  • Employee Assistance Program and much more
  • This is a hybrid role
Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

How You'll Perform the Role
  • Process orders and billing with a high degree of accuracy, including manually enter orders
  • Process timely assigned tasks and projects
  • Answer customers questions and resolve their issues via phone and/or email
  • Manage customer related emails in an accurate and timely manner
  • Interact with other departments to ensure complete order fulfillment
  • Creatively resolve customer inquiries timely in accordance with company policies
  • Be an expert on Eco-Products product line, with the ability to clearly and accurately respond to customer questions in addition to presenting the environmentally friendly aspects of our products
  • Be an expert on replacement products based on State ban/restrictions
  • Full order management and account management
  • Perform accurate and ongoing audits of orders
  • Accurately finalize orders according to type in a timely manner based on procedures
  • Research and resolve specific order issues that relate to warehouse and delivery partners
  • Be responsible for specific Ecommerce accounts
  • Create and manage RMA's and request Credit memos
  • Follow tax compliance procedures as they relate to Tax Exempt customers
  • Review all the SOPs available on the Knowledge base folder
  • Participate in other as-needed customer service and sales support activities
  • Commitment to Excellence, sets exceptional performance standards for all tasks
  • Understanding customer's needs and identifying sales opportunities
  • Develop sales opportunities by researching and qualifying/identifying potential accounts
  • Develop accounts by checking customer's buying history, suggesting related and new items
What We Need From You
  • 2+ years of customer service experience including processing orders and billing in a professional setting
  • Desired Education Level: BS/BA degree from a four-year accredited college preferred; or two years related experience and/or training; or equivalent combination of education and experience
  • Outstanding customer service ethic with a strong sense of urgency
  • Willing and eager to answer and respond to customer calls and inquiries
  • Assertive in seeking answers to questions and becoming an SME
  • Independently take initiative to solve problems and deliver results
  • Ability to clearly, accurately and appropriately communicate with customers in writing and via telephone
  • Exceptional time management skills and prioritization skills
  • Excellent problem solving skills and ability to apply common sense
  • Effective interpersonal skills and relationship-building skills
  • Ability to work independently and collaboratively as a team to achieve goals
  • Solid Microsoft Office, NetSuite and computer skills; including Excel skills
  • Ability to multi-task in a fast-paced environment with high degree of accuracy
  • Ability to handle and process confidential information
What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.

#LI-OM1 #INDTOP

  • Customer Care Representative

    7 days ago

    Boulder, United States Eco-Products Full time

    Why Choose Us? For over three decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. Our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of...

  • Client Service Representative

    2 weeks ago

    Boulder, United States Vcajobs Full time

    **Client Service Representative** Category: Hospital Client Service Location: Boulder, CO, US **Job Description:** Job Description: VCA All Pets Animal Hospital Boulder is located in South Boulder just minutes away from Flatirons and beautiful Chautauqua Park. Our hospital boasts amazing views of the foothills along with easy access to all that Boulder has...

  • Sales Development Representative

    1 month ago

    Boulder, Colorado, United States Haul Full time

    Haul:Haul is a venture-backed company building modern compliance, safety & risk software for commercial fleets. Started by Uber alumni, Haul is based in the San Francisco Bay Area and Colorado's Front Range.*Sales Development Representation Summary: *A Business Development Representative is responsible for selling Haul's Compliance Software to small and...

  • Technical Sales Representative

    4 weeks ago

    Boulder, United States RMI Laser, LLC Full time

    Job DescriptionJob DescriptionTechnical Sales RepresentativeRMI Laser, LLC. is looking for a technical sales specialist who desires a career in the rapidly growing laser industry. We manufacture industrial laser marking systems for parts identification, traceability and graphics. Our in-house laser technologies include Fiber, YVO4, Green & YAG.Come join our...

  • Customer Service Specialist

    4 weeks ago

    Boulder, United States FFL Brands Full time

    Job Type Full-time Description **This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.** WHO WE NEED Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If...

  • Customer Service Specialist

    4 weeks ago

    Boulder, United States FFL Brands Full time

    Job DescriptionJob DescriptionDescription:**This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.**WHO WE NEEDAre you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active...

  • Yard Advisor, Customer Service

    4 weeks ago

    Boulder, Colorado, United States Sunday Full time

    Title: Yard AdvisorClassification: NonexemptBenchmark: Customer Service, Support 3Department: Customer ServiceReports to: Head of Customer ServiceDirect Reports: N/AType: RemoteNumber of Hours: Ideally FT, 38.5 hrs/week through September 2024, but open to exceptional PT candidates Total Hires: 1Pay: $20 - $25/hr, DOEObjective:We are looking for Yard Advisors...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Boulder, United States Furniture For Life Full time

    Bilingual Customer Service Specialist - English/Korean Customer Service Description WHO WE ARE Professionals, Lifelong Learners, People who value relationships, Teammates, & Entrepreneurs Here at FFL, we believe that coming to work should be fun. Our team of professionals enjoys a company culture that values individuality, works collaboratively to further...

  • Customer Service Specialist

    3 weeks ago

    Boulder, United States FFL Brands Full time

    Job TypeFull-timeDescription**This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.**WHO WE AREProfessionals, Lifelong Learners, People who value relationships, Teammates, & EntrepreneursHere at Furniture For Life, we believe that coming to work should be fun. Our team of professionals enjoys a company...

  • Remote Life Insurance Sales Representative

    7 days ago

    Boulder, United States Karlo Financial Full time

    Job DescriptionJob DescriptionJob Title: Remote Life Insurance Sales RepresentativeLocation: Remote (Anywhere in the U.S.)Employment Type: Full-time, Part-time, RemoteAbout Us:At Karlo Financial, we are dedicated to providing peace of mind and financial security to individuals and families through comprehensive life insurance solutions. As a remote life...

  • Customer Service Associate

    4 weeks ago

    Boulder, Colorado, United States CPS Distributors - Boulder Full time

    Hourly pay range: $17.00 to $23.00 (depending on experience)CPS Distributors, a partner of Heritage LSG is seeking a self-motivated, customer service-oriented individual for a Counter Sales/Customer Service Associate. This full-time position will focus on order entry at the sales counter with other related duties such as: warehouse, stocking shelves,...

  • Coles Express Customer Service Assistant

    1 day ago

    Boulder, United States Coles Supermarkets Australia Pty Ltd Full time

    ** Coles Express Customer Service Assistant - - Boulder** ****Coles Express** **Boulder**** Requisition ID: 46689 Employment Type: Casual **Good things start here** Hi, were Coles Group. Were on a mission to sustainably feed all Australians to help them live healthier, happier lives. **About the role** Were looking for a **Coles Express** Customer Service...

  • Recreation Member Service Representative II

    7 days ago

    Boulder, United States City of Boulder Full time

    It's a great time to join the City of Boulder! Application Deadline: June 1, 2024 Hiring Range: 15.78 - 22.09 This is a part-time hourly position. Scheduled Weekly Hours: 15 Benefit Eligibility Group: Seasonal Type 1 Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job. Job...

  • Automotive Service Advisor

    4 weeks ago

    Boulder, United States Roadmasters Auto Care Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceHealth insurancePaid time offCompany Overview: At Roadmasters Tire Pros & Auto Care, we highly value each employee and encourage their growth and development. We offer a fun and friendly work environment, along with excellent training and career advancement opportunities. As a strong and...

  • Sales - RVP of Sales- US Remote

    4 weeks ago

    Boulder, United States CareerBuilder Full time

    Pager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a doctor in the family. Pager helps people make better healthcare decisions by enabling better access and reducing costs, making care simple and easy to understand throughout the entire care journey....

  • Administrator/Executive Director/POST ACUTE

    5 days ago

    Boulder, United States FullShift Staffing, LLC Full time

    POST ACUTE CARE Objective The Administrator oversees the day to day operations of the facility to meet State and Federal regulations and supervises all department managers to ensure the facility is in compliance. The Administrator is responsible for the delivery of clinical services integrated with business plans while meeting or exceeding quality, clinical...

  • Psychiatric Nurse Practitioner

    15 hours ago

    Boulder, United States OptiMindHealth Full time

    Psychiatric Nurse Practitioner (PMHNP-BC) Position Requirement: Full-Time FLSA Status: Exempt Location: Boulder, Colorado Salary: 125K - 145K+ Join a leading clinician-led behavioral health company today! OptiMindHealth (OMH) is expanding and seeking compassionate psychotherapists to join our team. Today, OMH provides superior behavioral health...

  • Clinical Phone Operator

    2 days ago

    Boulder, United States K2 Dermatology LLC Full time

    Job DescriptionJob DescriptionK2 Dermatology is an independent private Dermatology Clinic in beautiful Boulder Colorado. We are busy but efficient, and we provide first-rate Dermatology care to a very large patient base.We are seeking an organized multi-tasker with great phone skills and an outgoing personality. The ideal candidate will have knowledge of...

  • RN-Medical Care Unit

    2 days ago

    Boulder, CO, United States Boulder Community Health Full time

    RN Charge Nurse Oncology Urology Boulder Community Health, Boulder, CO 80303 $44 an hour - Full Time, Nights. 10,000 Sign on Bonus! **Range includes Night differential. +$50/hr for evening and weekend shifts. Boulder Community health is seeking a Registered Charge Nurse who, promoting patient safety, patient centered and relationship based care, a health...

  • Director of Program Management

    2 weeks ago

    Boulder, United States Germer International - Pharmaceutical Recruiting Full time

    Our well establsihed pharmceutical client is looking for a Director of Program Management who will provide leadership for the Program Management office in accordance with the organization's strategy, objectives, policies, and goals. You will be a key interface with the Marketing and Sales to secure new business in accordance with site strategy and...