Client Service Representative

3 weeks ago

Boulder, United States CareerBuilder Full time

**Client Service Representative**
Category: Hospital Client Service
Location: Boulder, CO, US

**Job Description:**
Job Description:

VCA All Pets Animal Hospital Boulder is located in South Boulder just minutes away from Flatirons and beautiful Chautauqua Park. Our hospital boasts amazing views of the foothills along with easy access to all that Boulder has to offer. We are a growing hospital in need of an excellent Client Service Representative to be our face and voice to our clients.
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement

your pets health is our top priority and excellent service is our goal

very seriously.

With every opportunity, we aim to exceed each pet owners expectations.
Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.
We offer a competitive compensation and benefits package for eligible employees, including:
Medical/dental/vision

insurance

Pet

care discounts

Paid

time off (including holiday and sick days)

401(k ) retirement plan

Life

insurance

Health

and well-being program that provides resources and training

Scholarship

opportunities

Student

loan guidance

**Compensation** **negotiable based on experience, $13.30 to $15.20 per hour to start**

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