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Renewal Specialist II

2 months ago

Phoenix, Arizona, United States Axway Full time

Overview

In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Renewals Account Specialist to join Axway's family. Are you ready? Join us now

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform businesses of all sizes with more than 11,000 customers in 100 countries. Axway revitalizes IT infrastructures to enable brilliant digital customer experiences to unlock new business innovation and capabilities. Axway puts companies on a secure, future-proof path for growth.

With Axway, you'll go far because we're better together. You'll exchange ideas with a culturally rich global community of over 1,550 members who connect remotely or show up onsite in every time zone on the planet. And you'll have the support and camaraderie of your Axway leadership and colleagues to remind you that you're not alone on your journey and have taken one more step forward every day. Together we can accomplish anything. Learn more:

Position Overview

The Recurring Revenue and Renewals team is seeking a seasoned Renewal Specialist that will service both traditional license and maintenance customers, along with our growing portfolio of subscription and SaaS

customers. The Renewal Specialist will be primarily responsible for overseeing a renewal sales plan to protect and grow our recurring revenue streams while ensuring renewals are managed to a successful, on-time closure. The role involves working closely with internal departments such as Sales, Customer Success, Support, Finance/Legal, and Fulfillment. The right candidate will have a customer-centric attitude, be highly skilled in time management, and with great attention to detail. The position will report to the Director of Renewals in Scottsdale, Arizona.

Responsibilities

Principal Duties and Responsibilities

  • Prepare and deliver high-volume and/or complex renewals while handling continual customer requests and internal queries

    Work directly with customers and/or partners to negotiate the renewal, including pricing and service-term discussions
    Maintain high levels of data quality in our CRM tool through attention to detail and comprehensive updates
  • Establish and keep a consistent cadence when quoting and reporting on renewals
  • Be the main point of contact for an assigned renewal portfolio; familiarizing yourself with the products and customer use cases
  • Identify possible expansion (upsell) opportunities to generate additional revenue that may be present during the renewal cycle
  • Own your pipeline; providing accurate and timely updates to management and other key internal stakeholders
  • Proactively recognize issues that may impact a renewal and quickly identify resources to help resolve the issue (s)
  • Educate internal and external customers on business practices and contractual implications

Qualifications

Key Competencies

  • Have a mindset that every customer interaction should positively contribute to the success of our customers and partners
  • Self-motivated and comfortable working autonomously without the need for daily/weekly instruction
  • Team player with a genuine desire to see the team and each person succeed in their job
  • "Own it" attitude is a MUST; yet also know when, and to whom, to ask for assistance or escalate when needed
  • Advanced multitasking skills, often in a high-stress environment
  • Experienced and thoughtful problem-solving under pressure
  • High level of comfortably and analytical mindset when working with numbers, spreadsheets, etc.

Position Qualifications

  • Minimum 4 years of experience in a similar or related function, including SaaS or Cloud-based renewals and/or customer care with a technology company
  • Comfortable reviewing and understanding software contracts and agreements
  • Basic level of familiarity with and Power Business Intelligence (PBI) reporting
  • Ability to work with a diverse group of team members in various time zones

Axway is an AA and EEO Employer

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