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Customer Experience Representative

3 months ago

Nashville, Tennessee, United States IDEXX Full time

Are you interested in working for a dynamic, environmentally conscious team? IDEXX is hiring Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills, consider yourself a team player and are detail-oriented, we can't wait to hear from you

We will provide "on the job" training and you will provide a great attitude and a collaborative spirit. This position will be working in our Franklin, Tennessee office with a Monday-Friday 8-5pm schedule.

In This Role:
  • You will develop a working knowledge of our customers' veterinary products.
  • You will provide clear direction to customers regarding utilization of the Greenline program.
  • You will ensure customer practice management software is configured correctly.
  • You will identify invoice issues and support customers during corrective processes.
  • You will document and track customer support cases.
  • You will achieve weekly personal and team targets.
  • You will document known solutions to common customer problems.
  • You will provide quality support to customers in a professional and timely manner.
  • You will ensure ongoing customer satisfaction and continuing strong customer relationships.
What You Will Need to Succeed:
  • High School diploma or equivalent combination of education and experience required. Associate degree, Bachelor's degree or equivalent preferred.
  • High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships, preferred.
  • Technical record keeping management skills.
  • Reasoning and analytical skills to resolve issues.
  • Phone skills, with ability to establish rapport.
  • Attention to detail.
  • Organized with ability to multi-task.
  • Ability to work independently and as part of a team.
Why IDEXX:

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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