Business Process Analyst 2

1 month ago

Austin, Texas, United States eBay Full time

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay, Inc. seeks Business Process Analyst 2 in Austin, TX

Job Duties: Document, manage and maintain system event chronology during incident management escalations; update the incident reporting systems with resolution information. Use the incident reporting systems and payments dashboards to identify and analyze malfunctions and/or security risks on Tableau. Research new technologies to implement into system dashboards to better identify and resolve system performance, reporting, and accuracy issues for various product key performance indicators. Periodically test newly implemented system upgrades to assess total operational improvements, specific to the payment platform. Maintain a weekly process and project dashboard of ongoing issues. Develop new project plans tracking the compatibility and efficiency of new system features and process change implementations, complete with technology budget estimates. Ensure that all process design tasks and projects are delivered on time, within the scope, and within budget.

Minimum Requirements: Master's degree, or foreign equivalent, in Computer Science, Information Systems, Information Technology Management or a closely related field plus two years of experience in the job offered or a related occupation.

Special Skill Requirements:

1. Hard Skills: MS SQL, MySQL, Data Visualization, Process Mgmt, Jira, Tableau, Incident Management

2. Co-ordinate, manage and keep a chronology of event during incident management conference calls

3. Use the incident reporting systems and dashboards to identify trends on Tableau

4. Pull data reports from Data warehouse using MS SQL for incidents and analysis

5. Create & track incident tickets on Jira

6. Create and manage process SOP, documents, trackers, etc. on Confluence

7. Design incident management and payments operation process and drive operational improvement

Create dashboard for all payments incidents to showcase the trend of incidents and forecast

Must be legally authorized to work in the U.S. without sponsorship.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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