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Business Operations Analyst

2 months ago

Chicago, Illinois, United States Enova Full time

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role:

As a Business Operations Risk Analyst within the Strategy & Operations team, you will play a vital role in supporting one of Enova's core businesses. Your responsibilities will revolve around monitoring and supervision across our diverse product portfolio, addressing unique regulatory and business requirements in various states. You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts.

Responsibilities:

  • Proactively identify production or compliance exceptions, assess their impact on the business and customers, and resolve them or escalate to the management team as necessary.
  • Gain expertise in product offerings, brand, state compliance matrix, transactional logic, and funding/payment processes, and document this knowledge.
  • Utilize your subject matter expertise to create and manage processes and monitoring systems that ensure compliance with internal and regulatory guidelines for products, technology, and processes.
  • Analyze customer complaint data to identify trends, develop recommendations, and support the implementation of process improvements based on these insights.
  • Assist with ad hoc data requests related to external and third-party business audits.

Requirements:

  • 2+ years' experience in reviewing and negotiating compliance matters, encompassing state and federal regulations, industry standards, and internal policies
  • Bachelor's degree in Engineering, Business, Finance, or a related field
  • Familiarity with SQL and Excel
  • Strong analytical and problem-solving abilities
  • Ability to collaborate effectively in both team and independent settings
  • Excellent written and verbal communication skills
  • Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus

#BI-Hybrid #LI-Hybrid


Benefits & Perks:

  • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day...Plus so much more

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.

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