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Senior Azure/MERN Production Support Lead

4 months ago

New York, New York, United States MMC Corporate Full time
Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is seeking candidates for the following position based in the New York City office:

Senior Azure/MERN Production Support Lead

Summary: We are seeking a highly experienced and skilled Senior MERN Stack Production Support Lead to join our team. As the Senior Production Support Lead, you will be responsible for overseeing the maintenance and support of our MERN (MongoDB, , , ) stack applications and other legacy applications in a production environment. You will lead a team of production support engineers and work closely with cross-functional teams to ensure the stability, availability, and performance of our applications. The ideal candidate will have extensive experience in MERN stack development, strong leadership skills, and a proven track record in production support.

What can you expect?

  • Join a talented delivery team for an industry leading company.
  • Oversee a team of technical resources, guiding the development process and technical direction of a project, and ensuring that high-quality and scalable software is delivered on time
  • Be a key player in the technical modernization initiatives.

What is in it for you?

  • This is unique opportunity to exercise your creativity and make an immediate impact across an entire enterprise.
  • Very high buy-in and visibility by senior business management.
  • A chance to gain valuable domain experience in large and dynamic insurance sector of the economy
  • A competitive compensation package, including excellent employee benefits.

We will count on you to:

  • Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.
  • Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.
  • Monitor and analyze application performance metrics to identify and resolve any performance issues.
  • Troubleshoot and resolve complex production issues, including investigating root causes and implementing appropriate solutions.
  • Develop and implement best practices for incident management, problem management, and change management processes.
  • Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
  • Stay up-to-date with the latest industry trends and best practices in MERN stack development and production support.
  • Provide technical guidance and expertise to the team, ensuring adherence to coding standards and best practices.
  • Collaborate with stakeholders to define technical requirements and provide accurate estimates for project timelines.
  • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of production support processes.

What you need to have:

  • Minimum of 5-7 years of experience as a support lead.
  • Experience working and supporting enterprise cloud solutions using modern technology stack like MERN.
  • Proven experience in leading a team of production support engineers.
  • Excellent problem-solving and troubleshooting skills.
  • Strong leadership and mentoring abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Knowledge of DevOps practices and tools.

What makes you stand out?

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Preferred skills: Experience with React or any JavaScript framework, Node, MongoDB or NoSQL database.
  • Experience in supporting microservices architecture.
  • Experience in supporting APIs using API management.
  • Experience in supporting data & application integration using Azure Integration Services or modern middleware solutions.
  • Experience in DevOps – CI/CD.
  • Experience with Docker, Kubernetes & Azure.

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $81,400 to $162,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.