Current jobs related to Customer Operations Senior Specialist HYBRID - Pomona, California - Southern California Edison
-
Senior Specialist in Customer Operations
2 weeks ago
Pomona, California, United States Electricenergyonline Full timeJob ID:Join the Clean Energy RevolutionAre you passionate about resolving intricate billing challenges and enhancing customer satisfaction? Do you possess the technical and operational expertise necessary to facilitate the implementation and stabilization of new systems, tools, and processes? If you thrive in a dynamic and collaborative environment where...
-
Vehicle Fleet Management, Senior Specialist HYBRID
2 months ago
Pomona, California, United States Southern California Edison Full timeJob DescriptionJoin the Clean Energy RevolutionThe Vehicle Fleet Management, Senior Specialist will be responsible for working on multiple assignments and data reports with Fleet Operations and Maintenance Management and other TSD groups, including the garages. Specialist duties will involve maintaining various databases, SharePoint, and operational reports...
-
Pomona, California, United States Southern California Edison Full timeJob DescriptionJoin the Clean Energy RevolutionBecome an Information Governance and Provisioning Sr Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll will provide technical expertise and perform complex analysis for the T&D Governance and Provisioning organization. The Sr. Specialist is expected to facilitate...
-
Customer Billing Operations Expert
2 weeks ago
Pomona, California, United States Electricenergyonline Full timeJob ID:Join the Clean Energy RevolutionAre you passionate about addressing intricate billing challenges and enhancing customer satisfaction? Do you possess the technical and operational expertise necessary to support the rollout and stabilization of new systems, tools, and processes? If you thrive in a dynamic and collaborative environment where your...
-
Customer Billing Operations Expert
2 weeks ago
Pomona, California, United States Electricenergyonline Full timeJob Overview:Join the forefront of the Clean Energy Revolution.Are you driven by the challenge of resolving intricate billing issues and enhancing customer experiences? Do you possess the technical and operational acumen necessary to facilitate the deployment and stabilization of innovative systems, tools, and processes? If you thrive in a dynamic and...
-
Pomona, California, United States Southern California Edison Full timeJob DescriptionJoin the Clean Energy Revolution Become a Senior Advisor of Business Plan Development at Southern California Edison (SCE) and build a better tomorrow. The Business Plan Development organization is part of the Strategy, Planning and Performance organization which centralizes strategy, business planning and performance management functions for...
-
Security Operations Specialist
2 weeks ago
Pomona, California, United States GardaWorld Full timeJoin GardaWorld as a Security Operations Specialist About Us: GardaWorld is a leading provider of security services, dedicated to ensuring safety and protection across various environments. Your Role: As a Security Operations Specialist, you will engage in diverse responsibilities that require keen observation and proactive measures to maintain a secure...
-
Customer Engagement Specialist
2 weeks ago
Pomona, California, United States All in one remodeling Full timeJob OverviewWe are seeking to hire a Customer Engagement Specialist at All in One Remodeling, a well-established construction firm with over a decade of experience in diverse home renovation projects. We are in search of enthusiastic and driven individuals to become part of our dynamic team. We provide competitive compensation along with a $500 signing bonus...
-
Security Operations Specialist
2 weeks ago
Pomona, California, United States Roundel Full timeSecurity Operations Specialist Are you dedicated to ensuring a secure atmosphere for visitors while assisting families in experiencing the joy of daily life? Roundel is seeking committed individuals to become part of their cooperative team as Security Operations Specialists. All About Asset Protection: Security Operations Specialists are vital in upholding a...
-
Senior Regulatory Affairs Specialist
3 hours ago
Pomona, California, United States Abbott Laboratories Full timeAbout Abbott LaboratoriesAbbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people...
-
Housing Operations Specialist
5 days ago
Pomona, California, United States TELACU Full timeJob SummaryTelacu Residential Management, Inc. (TRM) is seeking a highly skilled and experienced Resident Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day management of our residential communities, ensuring that our residents receive the highest level of service and care.Key...
-
Vehicle Fleet Advisor HYBRID
4 weeks ago
Pomona, California, United States Southern California Edison Full timeJob DescriptionJoin the Clean Energy RevolutionThe Vehicle Fleet Advisor [HYBRID] will work with Fleet Operations managers to improve performance, maintenance, and repairing Edison's fleet of almost 7,000 vehicles which include bucket trucks, diggers, pickups and stringing equipment. Also, identify criteria and trends to increase performance, reliability and...
-
Linux Systems Operations Specialist
7 days ago
Pomona, California, United States NavitsPartners Full timePosition: Linux Operations Support SpecialistKey Responsibilities:Provide comprehensive troubleshooting and advisory services for Linux system operations.Oversee the installation, upgrades, and ongoing maintenance of Linux environments.Assist with Linux/UNIX applications, including software licensing, management, and backup solutions.Execute software...
-
Senior Physician
2 days ago
Pomona, California, United States Apex Ventures Full timeWe are seeking a highly skilled Senior Physician to lead our Child and Adolescent Psychiatry department at Apex Ventures. This is an exciting opportunity to join a dynamic team of medical professionals dedicated to providing exceptional care to our patients.Our department specializes in the diagnosis and treatment of child and adolescent psychiatric...
-
Pomona, California, United States Edison International Full timeJob Description Join the Clean Energy Revolution Be a part of the business transformation re-imagining the way SCE works.We are building a team to lead SCE's NextGen Enterprise Resource Planning (ERP) program focused on motivating change through streamlining and modernizing our processes/systems across the ERP landscape.Become an ERP Modernization – IT...
-
Meat Processing Specialist
1 day ago
Pomona, California, United States Stater Bros. Full timePosition Overview:As a Meat Processing Specialist at Stater Bros, you will play a vital role in our operations.Key Responsibilities:Assist customers with their meat selections by slicing, tenderizing, and packaging their orders.Perform various meat preparation tasks including grinding, cutting, trimming, wrapping, and tenderizing.Weigh, price, and display...
-
Associate Title Specialist
4 weeks ago
Pomona, California, United States Southern California Edison Full timeJob DescriptionJoin the Clean Energy RevolutionBecome an Associate Title Specialist at Southern California Edison (SCE) and build a better tomorrow.In this job, you'll work in the Rights Analysis Group (covering the entire service territory) which is a division of Vegetation and Land Management. You will be responsible for researching, analyzing, and...
-
Controller of Accounting Operations
5 days ago
Pomona, California, United States MasTec Full timeJob SummaryThe Senior Accounting Leader will be responsible for leading the accounting function and team at MasTec West, ensuring the integrity of the company's financial records and compliance with regulatory requirements. This role will partner with internal stakeholders to assess the operation of the organization and identify solutions for process...
-
Substations Project Engineer 1 HYBRID
2 months ago
Pomona, California, United States Southern California Edison Full timeJob DescriptionJoin the Clean Energy RevolutionBecome a Substation Projects Engineer 1 at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll will be a part of the Substation Projects – Northern Regional Team, within the Substation Projects Engineering group under SCE's Transmission & Distribution (T&D) Organization. You will...
-
Automotive Parts Specialist
2 days ago
Pomona, California, United States O'Reilly Auto Parts Full timeJob SummaryO'Reilly Auto Parts is seeking a highly skilled and customer-focused Automotive Parts Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide prompt and...
Customer Operations Senior Specialist HYBRID
2 months ago
Job Description
Join the Clean Energy Revolution
Do you have a passion for solving complex billing problems and improving customer satisfaction? Do you have technical and operational skills to support the implementation and stabilization of new systems, tools, and processes? Do you enjoy working in a dynamic and collaborative environment where your expertise and input are valued and respected? If you answered yes to these questions, then you might be the perfect fit for our Customer Operations Senior Specialist position
As a Customer Operations Senior Specialist , you will be part of the Customer Billing Operations (CBO) team, which is responsible for billing over 5 million service accounts timely and accurately across SCE territory. You will provide technical and operational support for billing operations and the transition to new systems, tools, and processes. You will perform work management and operational functions, such as billing unique and complex customer rates, testing enhancements and changes to billing and meter data management systems, conducting root cause analysis of accounts, developing and implementing new tools and processes, and supporting customer critical issues. You will also offer subject matter expertise to support cross-functional operational projects, regulatory proceedings, and IT implementations, such as user acceptance testing of new tariffs or development of business and training requirements. Furthermore, you will serve as a lead representing CBO's interests in various projects and activities across Customer Service and other departments.
To succeed in this role, you will need technical expertise to provide project support, make recommendations and/or directly resolve complex, escalated issues that include customer complaints, department backlog, training gaps, developing processes for complex billing scenarios, technical and/or system issues/limitations, and other billing related matters. You will also need exceptional interpersonal skills and the ability to communicate effectively in person and writing with a wide range of collaborators, such as customers, regulators, IT, business analysts, managers, and peers.
If you are looking for a challenging and rewarding career opportunity where you can make a difference and grow your skills and knowledge, then apply today for the Customer Operations Senior Specialist position
A day in the life - Get ready to think big, work smart and shine bright
- Provide operational support and training for the team, leverage reports and feedback to proactively identify and address potential system defects and operational inefficiencies.
- Analyze and interpret billing data, processes, procedures, and policies to identify billing issues and develop and implement recommended solutions.
- Serve as the primary point of contact and collaborate with business partners and internal/ external partners to resolve technical and billing-related issues, including development of related communications.
- Provide exceptional customer support by clearly and concisely explaining billing details in an easy-to-understand manner, thereby ensuring customer clarity and satisfaction.
- Apply expert tariff and CBO process knowledge to determine applicability of complex rates/tariffs, recommend alternative solutions, and address potential system defects and operational gaps/inefficiencies that are inconsistent with established CBO policies, processes, and procedures.
- Conceptualize, develop, test, and communicate strategic innovative solutions to complex billing issues, in collaboration with Project and Program Managers.
- Act as a change agent and influence innovative decision making aligned with goal attainment to secure the adoption of new ideas.
The essentials
- Five or more years of experience performing billing related complex analysis, exception processing, and/or customer issue resolution.
- Three or more years of experience of analytical support for billing operations, including implementation of technical projects that impact billing systems and resolving customer escalations.
- Experience applying knowledge of billing operational policies, processes, and procedures.
- Proficient in Microsoft Excel, Word, and PowerPoint.
The preferred
- In-depth knowledge of Meter Data Management System (MDMS), System Analysis Program (SAP) – ISU case processing, Meter Order Processing, Energy Data Management (EDM), Customer Choice Aggregation (CCA) and/or Net Energy Metering (NEM), NEM Interconnection Application Processing and related processes and procedures as it relates to billing exception processing or other specialty billing functions.
- Detailed knowledge of SCE Tariff Books, specifically Rules and Rates & Pricing Choices.
- Ability to integrate work across relevant areas, develop the business and services to improve customer satisfaction and productivity.
- Effective strategic thinking, decision making, team building skills.
- Strong oral and written communication skills including the ability to efficiently frame and resolve operational issues.
You should know
- This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
- Visit our Candidate Resource (https\) page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at
