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Carrier Relations Manager
3 months ago
Job Description
Brightspeed is looking for a driven, creative, and energetic Carrier Relations Manager to join our team You will have a proven track record for getting things done and maintaining a high level of ownership and accountability. In this role, you will be responsible for contracting and procurement of network services to provide to, and support solutions for Brightspeed customers. You will interact with Product Management, Sales, Engineering, and Network Planning to ensure support for Off-Net services. You will also manage relationships with vendors including contracts, service level agreements, and billing disputes.
As the Carrier Relations Manger, you will have the following duties:
Interface with Engineering and Network Planning to procure network services and interconnections and manages service levels for field level build, operations, and maintenance of services including Internet connections, and Voice connections and Usage.
Negotiate and manage contracts and relationships with vendors that supply network services to Brightspeed.
Work with Product Management to effectively deliver finished network services to customers and develop local access products for off-net locations.
Professional Success Competencies:
Communicating **** - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.
Qualifications:
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
Minimum of 10 years' experience in carrier relations.
Must have exceptional organizational skills and the ability to manage the success of multiple projects concurrently.
Must be able to work in a fast-paced environment, and work collaboratively with marketing, sales, and channel management colleagues to support revenue growth.
Must be an enthusiastic self-starter, able to work independently and manage a small team.
Proficiency with Microsoft Office Suite
#LI-AK1
Additional Information
WHY JOIN US?
** We aspire to contemporary ways of working.**
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
** We offer competitive compensation and comprehensive benefits.**
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
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