Medical Support Assistant

3 weeks ago

Milwaukee, Wisconsin, United States Veterans Health Administration Full time

Major Duties:
Interacting with both internal and external customers;
Professionally serving as area's communication liaison through the operation of a multi-line telephone and paging system;
Establishing patient records, and/or routing patient records accurately and appropriately to be scanned into the patient's electronic medical records via the file room;
Interpreting and verifying provider orders and demonstrating complete established administrative action for each order;
Scheduling appointments in accordance with VHA national scheduling guidelines;
Monitoring both inpatient and outpatient appointments for areas of responsibility;
Verifying and updating patient demographics upon discharge;
Entering work orders, maintaining adequate and appropriate office supplies for their assigned areas;
Providing front line hardware and software support to the medical staff in their assigned areas, only referring more complex matters to the IRM helpdesk or CPRS helpline

Inpatient:
Timely, accurate and appropriate processing all admissions, transfers, and discharges to the assigned inpatient areas;
Assist with processing all emergency transfers to other VA facilities or private hospitals;
Preparing for scheduled admissions to include giving scheduled admission list to each day's admitting team and knowing which team is on call daily;
Updating BMS multiple times during the shift based on interpretation of physician's orders;
Timely and accurate completion of the inpatient Kardex;
verifying physician orders and taking appropriate established procedures for those orders;
Entering timely, pre-op notes, and pre-cardiac cath notes;
Courteously answering the patient Jeron phone, routing it appropriately to the nurse or aide, enter the phone assignments for current and/or oncoming shift, inventorying phones each shift, assigning "tele" phones;
Calling for Code4 or Rapid Responses Teams, following established procedures regarding both;

Outpatient:
Updating insurance information in the Insurance Capture Buffer (ICB) system;
Obtaining phone numbers for family members waiting upon check in for procedures;
Entering scheduled admissions into VISTA;
Ensuring encounter forms are completed in order to obtain appropriate workload credit;
Obtaining medical information from patients, other VA's, and/or private sector medical centers;
Coordinating information and actions related to patient care and services;

VA Careers - Medical Support Assistant:Total-Rewards-of-an-Allied-Health-VA-Career-Medical Support Assistant:Work Schedule
: 3:00pm-11:30pm, Working every other weekend and some Holidays

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:


Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).


Paid Time Off:
37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:


After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:


After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.

66
.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework
:
Not Available

Virtual:
This is not a virtual position.

Permanent Change of Station (PCS):
Not Authorized

Fi

nancial Disclosure Report:
Not required

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