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Admission Operations Manager
4 months ago
St. Luke's School, a secular (non-religious), college-preparatory day school serving grades 5 through 12 in New Canaan, Connecticut, seeks a full-time, 12 month Admissions Operations Manager to join its fast-paced, high-energy team.
The Admissions Team engages prospective families through digital and on-campus experiences that help tell the story of the School and guide interested candidates through the admissions process. Using a family-centered approach, each candidate's experience is personalized. Position Overview
The Admission Operations Manager will manage the operational aspects of the admissions processes, including digital communication, enrollment management and organizing on-campus events. This role engages with prospective families, providing timely, thorough, and persuasive communication about the people, programs, and opportunities at St. Luke's School. The ideal candidate possesses a positive attitude, superior interpersonal and communication skills, attention to detail, and a deep commitment to the St. Luke's mission.
Primary Job Responsibilities
- Oversee the online admissions process for prospective students, ensuring a smooth and efficient experience for families
- Coordinate admissions events and serve as a point of contact for prospective families
- Provide high-level administrative support to the admissions office, including managing multiple calendars, scheduling appointments, and handling correspondence
- Prepare and distribute admissions materials, ensuring accuracy and completeness
- Assist in the development and maintenance of admissions databases and records, ensuring compliance with data protection and privacy regulations
- Communicate with prospective families, address inquiries, and provide information about the admissions process
- Scheduling parent and student visits and answering questions as required to guide families through the admission process.
- Support the mission and vision of the School by acting as a brand ambassador and representative Key Skills & Qualities
- Bachelor's degree in a relevant field
- 1-3 years of professional work experience (preferably in education/admissions)
- Proficiency in Google Suite and Mac/Apple
- Ability to handle confidential information in a sensitive, discreet, and mature manner
- Available to work non-traditional hours and weekends (e.g., Open House, school fairs, community presentations, etc.)
- Experience with Hubspot, Blackbaud or other client relationship management (CRM) or admission system preferred
- Excellent organizational, multitasking, and time-management skills
- Demonstrates quality, accuracy, and professionalism
- A track record of giving high-quality, responsive feedback
- Builds relationships and culture through effective communication
- Strong cultural competency skills, with demonstrated commitment to furthering the creation of an equitable and inclusive school community that supports a strong sense of belonging St. Luke's School is an equal opportunity employer. St. Luke's School does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, or any other basis prohibited by law with regard to hiring, terms and conditions of employment or educational programs. We strive to provide a welcoming educational environment where the value and dignity of every member is respected.
