Manager, Claims Adjudication
1 month ago
Company Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Job Description
We are seeking a passionate leader for our Adjudication teams to deliver an outstanding member experience unmatched in the industry The Manager, Claims Adjudication will be responsible for supervising the claims process from the time a claim is opened through its completion. You will support the adjudication of claims through innovation and reimagining of processes, including integration of automation. This position has ownership of reviewing questions related to critical decisions and claim authorizations. In addition to supporting and focusing on the development of the Fast Track Claims and Claims Adjudication Specialist Teams, Managers must collaborate with other departments and peers across international time zones.
At Trupanion, we believe in a flexible workplace We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US. You must be able to have a reliable/stable connection to the internet through hard-wire Ethernet. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.
The set schedule for this position is Tuesday to Saturday from 11:00 AM PDT to 7:00 PM PDT. Committing to this schedule is a requirement for this position.
What you will do:
- Performance reviews and strategy development based upon department and individual metrics with the team along with participation in hiring, interviews, onboarding of team members, and separation as needed.
- Review and investigate sensitive policies with strong veterinary medical knowledge.
- On-call when needed for an overnight, weekends, and holidays for critical claim coverage to support our members outside of traditional working hours
- Encouraging effective working relationships with key internal business partners across the organization to build an environment of knowledge sharing.
- Project management, including problem and solution identification, resource gathering and allocation, data collection for impact analysis, timeline development, the achievement of benchmarks, change management, and results in measurement.
Experience you have:
- 2+ years of prior leadership or mentorship experience
- The ideal candidate will have an extensive understanding of veterinary medical terminology and medical conditions
- 3+ years working in a veterinary clinic environment
What you'll bring:
- Experience leading people effectively using a variety of techniques
- Strong passion for inspiring and coaching a team through continuous change, highly adaptable, and an effective communicator/listener
- Exceptional understanding of veterinary medical terminology and medical conditions with a high proficiency with Microsoft Office applications
- Collaborative, open-minded, curious, genuine, and self-disciplined
Compensation:
- The annual salary for this position is $70,000 USD on a full-time schedule.
- Along with base salary, Trupanion employees may be eligible for monthly bonuses.
- We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits and Perks:
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you)
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
For more information about Trupanion, visit
Learn more about how Trupanion has revolutionized our industry and the reimbursement model:
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
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