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Clinical Applications Specialist
3 months ago
Clinical Applications Specialist (Remote Based with Travel)
In this role, you have the opportunity to facilitate the successful clinical implementation of Philips IntelliSpace Cardiovascular (ISCV) in the customer's production environment. You will conduct workflow analyses on customer sites and make recommendations to the customer for changes to their workflow in anticipation of the system. You will serve in a consultative role, regarding all clinical decisions throughout the implementation project.
You are responsible for
- Serving in a consultative role with the customer throughout the implementation, to provide for a smooth, effective and successful implementation of the product in the customer environment
- Providing clinical training courses for customers and/or employees, in the use of complex situations for multiple products, while developing specifications for content of courses
- Identifying potential issues at customer sites and investigating customer issues by working closely with Technical Support service personnel
- Preparing weekly reports for administration on all aspects of the applications training operations
- Reviewing feedback from customers, compiling and analyzing support data and recommend procedural and training changes as appropriate
- Attending seminars and training sessions necessary to maintain the appropriate level of professional competence
- Maintain a high level of professionalism when addressing the customer
- Traveling up to 75% by car and air, to customer sites
To succeed in this role, you should have the following skills and experience
- Bachelor's Degree (clinical field preferred)
- RDCS, RCIS or FASE certification (preferred)
- 3+ years of experience in a Sonography role and/or 2+ years supporting/implementing Cardiology Informatics software
- 1+ year as a trainer or analyst for clinical software
- Ability to diagnose complex customer issues and drive for resolution cross-functionally
- Experience completing complex tasks independently with minimal guidance
- Providing excellent customer service, while maintaining a high-level professional demeanor and interpersonal communications skills
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
Philips Transparency Details
The pay range for this position is $80,500to $138,000, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
