Reservations Sales Agent

3 weeks ago


Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

Summary of Position:

The Reservation Sales Agent must handle a high volume of phone calls, manually track reports, detailing downloaded reservations from our central reservations, and ensure customer satisfaction.

Essential Functions:

Answer a high-volume of incoming calls for multiple properties while consistently following our call quality standards while maintaining a score of 91% or higher on monthly coaching calls.
Maintain an average of at least 80% in ready state on the phone per month.
Confirm reservations offering alternatives and suggestions when appropriate, recognizing repeat guests.
Achieve monthly conversion (sales) of 60% or higher.
Participate in department projects.
Keep current with all communication and departmental changes.
Provide guest follow-up as requested.
Handle faxed and emailed inquiries in a timely manner.
Complete daily reservations audit.
Enter/Update and confirm daily wholesale & interfaced reservations.
Use the Property Management System to accurately note details regarding hotel guests, specifically their special needs and requests to ensure a smooth registration upon arrival at the front desk.
Attend and participate in monthly reservations meetings.
Participate in all sales training programs.
Participate and complete weekly resort knowledge quizzes/activities.
Qualifications:

Education: High School Diploma or GED

Experience: Prior Customer Service experience

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
Ability to make independent decisions.
Ability to type 35 wpm.
Ability to format and write business letters, reports, and summaries using proper grammar, spelling, diction, and style.
Ability to make quick and efficient decisions to benefit the team and guest.
Ability to memorize and perform Grand Expectations and AAA Diamond standards.
Personal Characteristics:Behaves ethically.
Organized: Maintain a neat, organized work space, maintaining important documents pertinent to reservation requests.
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).
Source: Hospitality Online
  • Transaction Manager

    6 days ago


    Phoenix, Arizona, United States findojobs Full time

    We are on the lookout for a brilliant Transaction Manager to join our vibrant team at CBRE in Phoenix, AZ.Growing your career as a Full Time Transaction Manager is a great opportunity to develop productive skills.If you are strong in creativity, critical thinking and have the right experience for the job, then apply for the position of Transaction Manager at...


  • Phoenix, United States Arizona Grand Resort & Spa Full time

    Summary of Position:The Reservation Sales Agent must handle a high volume of phone calls, manually track reports, detailing downloaded reservations from our central reservations, and ensure customer satisfaction.Essential Functions: Answer a high-volume of incoming calls for multiple properties while consistently following our call quality standards while...

  • Reservations Agent

    2 weeks ago


    Phoenix, United States The Driver Provider Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONSAnswer all incoming calls in a friendly and efficient manner.Provide callers with the requested information about rates and services.Obtain the necessary information from the caller and enter it into the computer system. Must be effective in sales and upselling.Maintain an effective flow of communication from...


  • Phoenix, United States Homewood Suites Phoenix Metro Center Full time

    Description We are hiring Front Desk Agents. Full Time and Part Time openings. The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest checks in...


  • Phoenix, United States Homewood Suites Phoenix Metro Center Full time

    Job DescriptionJob DescriptionWe are hiring Front Desk Agents. Full Time and Part Time openings. The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment...


  • Phoenix, United States REMAX Professionals Full time

    Job DescriptionJob DescriptionWe’re looking for a talented, professional buyer’s agent to join our expanding team of real estate professionals. You will be responsible for consulting with and guiding our clients through the entire home buying process. From contacting pre-qualified leads to showing homes to the negotiation process and final sale, you will...

  • Travel Agent

    2 weeks ago


    Phoenix, United States A Simple Plan for Success Full time

    Job DescriptionJob DescriptionAre you passionate about travel and helping others explore the world? We’re seeking motivated individuals to join our team as Remote Travel Agents. As a Travel Agent, you’ll have the opportunity to arrange travel experiences for clients, from business trips to dream vacations. Whether you’re an experienced professional or...


  • Phoenix, United States eMerchantClub Full time

    Job DescriptionJob DescriptionInside Sales and Support AgentPositionWhat are we looking for?eMerchantClub is seeking an outgoing, positive and supportive Inside Sales and Support Representative to join our team in our Phoenix office! An ideal agent has a fantastic attitude, entrepreneur spirit, and willingness to learn. This position has an hourly pay, plus...


  • Phoenix, United States The Driver Provider Full time

    Job DescriptionJob DescriptionCharter bus sales agent needed for prominent Phoenix, AZ passenger transportation company. Prior charter bus experience is a must. Candidates must be able to prepare detailed quotes for both local and OTR trips, in either time or mileage format. Must have a strong understanding of FMCSA regulations, particularly as pertains to...


  • Phoenix, United States Mark J Quinzi Ins Farmers Insurance Full time

    Job DescriptionJob DescriptionFarmers Protégé agent program Program: • An up-to-12-month paid mentorship program intended to prepare the protégé agent for Farmers agency ownership. • Upon completion of the program, the protégé agent may have the opportunity to become appointed to one of Farmers’ agency contracts (acquisition, seed or retail)...


  • Phoenix, United States Why Knot Travel Full time

    Job Description About the job: This is a remote position. We are searching for highly self-motivated and entrepreneurial-minded people who will benefit from creating a flexible work schedule that has the potential to give the life-work balance you've always wanted. Workaround family commitments and have time for your passions. Live where you want and say...

  • Sr CMP Agent

    2 weeks ago


    Phoenix, United States Travel + Leisure Co. Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...


  • Phoenix, United States Bonus Full time

    Headline - TLDRWe’re looking for someone who has previously built successful agent partnership programs or who has recruited agents to brokerages and has strong existing relationships in several of the these key markets: Nashville, Memphis, Birmingham, Phoenix, Tucson, Jacksonville, Orlando, Tampa, Indianapolis, Charlotte, Raleigh-Durham, Las Vegas, and/or...

  • Sales Manager

    13 hours ago


    Phoenix, United States Kansas City Title Full time

    Job Duties and Responsibilities Sales Office General Management Implement and manage programs and practices to meet or exceed operating objectives including profitability, office budget, revenue and transaction volumes, core services utilization, space utilization, and other key operating metrics as defined by executive management. Execute programs and...

  • Parts Manager

    2 weeks ago


    Phoenix, United States CENTRAL DIESEL SALES Full time

    Job DescriptionJob Description**JOB IS LOCATED IN MOBRIDGE, SD**BASE PAY PLUS BONUSCentral Diesel Sales in Mobridge, SD is hiring for a Parts Manager. If you like great hunting & fishing, Mobridge is a great place to call home. We are a family owned company that knows the importance of work/life balance. Great work environment. We are open Monday - Friday...


  • Phoenix, United States eMerchantClub Full time

    Job DescriptionJob DescriptionThank you for calling eMerchantClub, how may I assist you today? Our customer service agents are crazy about helping our customers. As a service agent you will be given the freedom to help our incredible customers start and grow their business!We specialize in building, maintaining, and supporting our customers in growing their...


  • Phoenix, United States Elevated Financial Benefits Full time

    Job DescriptionJob DescriptionOur organization is expanding, and we are looking to hire a Outside Sales Representativein Phoenix and the surrounding area. This position provides the opportunity for rapidincome growth and advancement upon proven proficiency with our system.Who we are:We have built a nationally recognized sales organization headquartered in...

  • Compensation Analyst

    2 weeks ago


    Phoenix, United States National Financial Partners Full time

    Description Compensation Analyst We have an immediate need for an individual who will manage the firms’ commissions. Purpose of the Position: To execute and facilitate the tracking of commission and new sales. This individual will be responsible for documenting all incoming commission and outgoing commission payables for the Controller to process as a...

  • Sales Manager

    13 hours ago


    Phoenix, United States Paychex Full time

    Overview Manages local Market sales effort in accordance with corporate guidelines to increase client base through the implementation of specifically approved sales and marketing programs. Responsibilities Manages the achievement of corporate objectives by individual product line within area of district responsibility and within budgeted financial...


  • Phoenix, United States Pacific Shore Sales Inc Full time

    Job DescriptionJob DescriptionJob DescriptionWho you are:We are looking for a dedicated, self-starter that can work autonomously with limited supervision.If you are mechanically-inclined, enjoy troubleshooting and solving problems, have a willingness to learn and a positive attitude, this just might be the position for you. No experience with beverage...

  • Sales Representative

    3 weeks ago


    Phoenix, AZ 85001, United States Sears Holdings Full time

    Sears Holdings - JobID: 113058685 [Sales Agent / Sales Rep / Salesperson] As a Sales Rep at Sears, you'll: Be responsible for covering assigned pre-set sales appointments during scheduled appointment time frames; Maintain a gross close percentage, net close percentage and dollar/lead generated amount at or above assigned district targets; Build a quality...