Genesys WWE Senior developer

3 months ago

Teaneck, New Jersey, United States Cognizant Technology Solutions Full time

Job Summary:

Cognizant Technology Solutions is looking for a Genesys WWE Senior developer candidate with 8+ years of experience.

Location: Remote. Candidates should be in the USA.

Duration: Full Time only - "Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)."

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Primary Responsibilities:

Design and develop intuitive UI and UX solutions in Genesys Web Services and Applications (Workspace Web Edition & Web Services) to drive innovation and deliver new capabilities.

Partner with IT and Business teams across various organizations, to exposit needs and workflow challenges facing our Operations partners.

Required Qualifications:

Bachelor's degree in Computer Science or equivalent work experience.

5+ years of User Interface/User Experience development in Genesys.

5+ years of experience with hands on web-stack related development in Java, JavaScript, C#, and .NET · Experience in designing, developing, testing, and debugging Genesys Workspace Web Edition (WWE) and customizations.

Experience integrating WWE with CRM solutions.

Genesys PSDK experience (Preferred Qualifications):

Genesys Web Applications (GMS/GWE/GWS) APIs

Cassandra

Strong Java or C# .NET development skills

Familiarity with XAML, WPF, HTTP, JSON, and REST web services

Genesys Softphone

Experience in Agile software development methodology and practices.

Strong programming and integration experience

Write technical documentations.

Education

BS or MS in Computer Science or equivalent work experience Should be self-motivated, self-starter with clear communication skills who thrives working in a team environment.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

Technical Skills



SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.

1
Genesys CC Analyzer/CC Pulse +
PL1
Required

2
Genesys Cloud
PL1
Required

3
Genesys CIM Platform
PL1
Required

Domain Skills



SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.

1
Corporate Action
NA
Required

2
Data Management
NA
Required

Proficiency Legends



Proficiency Level
Generic Reference

PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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