Social Media Specialist

1 month ago

Oklahoma City, Oklahoma, United States The Hertz Corporation Full time

A Day in the Life:

The Social Media Specialist is a key member of the Digital Customer Care team. The Digital Customer Care team engages with customers across multiple social channels to drive a positive customer experience and promote brand loyalty. The Social Media Specialist acts as a key member of the team, actively monitoring social communities to address issues, ascertain various levels of issues and in our brand voice and tone.

The starting salary is $19.23 per hour.

What You'll Do:

  • Respond and resolve customer issues and provide a positive interactive experience across all Hertz brands on social channels.
  • Maintain and improve upon current industry best response times during prime social hours.
  • Engage with customers via Facebook, Twitter/X, Instagram, Google Reviews, and additional key customer care channels.
  • Drive brand loyalty through positive social customer engagement.
  • Communicate company policies to customers in a courteous style.

What We're Looking For:

  • Bachelor's Degree or equivalent experience, preferred.
  • Customer Service experience, required.
  • Experience using social channels to interact with customers.
  • Excellent written communication skills including typing, grammar, spelling, and copy-editing.
  • Computer literate with ability to learn new applications quickly.
  • Positive attitude and ability to empathize with others.
  • Ability to work independently as well as part of a team.
  • Ability to make quick and correct decisions within internal guidelines in high-pressure environment.
  • Team oriented, flexible, and focused on completing projects in a timely manner.
  • Must have quick and efficient typing skills.
  • Flexible and adaptable; ability to work effectively in ambiguous situations.
  • Ability to work under minimal supervision with a goal-oriented mindset.
  • Ability to see the big picture and leverage critical thinking and decision-making skills.
  • Excellent organization, time management, and prioritization skills.
  • Ability to be flexible and able to accommodate varying work schedules.

What You'll Get:

  • Up to 40% off the base rate of any standard Hertz rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran


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