Operations Supervisor, Fulfillment

1 month ago

St Louis, Missouri, United States The Cigna Group Full time

POSITION SUMMARY

The Supervisor is responsible for day-to-day operations of a team of technicians and support staff. Manages and improves productivity and performance standards, plans and directs work flow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front line team members. Responsible for team's adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements.

Requirements

  • Develop, track and monitor employee's safety, compliance to quality, service and production standards.
  • Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
  • Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
  • Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
  • Work in production as needed.
  • Implement programs and process improvements to enhance the level of internal and external customer service provided.
  • Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
  • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
  • Represents pharmacy operations in cross-functional meetings and projects.
  • Other special projects and tasks as assigned.

Qualifications

  • High school diploma or GED
  • BA/BS degree preferred
  • Relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
  • Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy before start of position.
  • Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience required
  • Knowledge of lean or process improvement methodologies preferred
  • Excellent oral and written communication skills
  • Ability to adapt in a dynamic work environment, make independent decisions
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
  • Willingness to work a flexible schedule for peak times
  • Monitors daily operations of a unit and actively assists or provides direction to subordinates as required
  • May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)
  • Ensures that projects are completed on schedule following established procedures and schedules
  • General PC knowledge including Microsoft Office, Internet, and email

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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