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IT/Desktop Support Intern

4 months ago

Saint Paul, Minnesota, United States Minnesota Children's Museum Full time

Minnesota Children's Museum's mission is sparking children's learning through play. We believe that diversity, equity, and inclusion is integral to fulfilling our mission. As a community resource for thousands of families, Minnesota Children's Museum is dedicated to providing children with a fun, hands-on and stimulating environment to explore and discover.

The IT department at MCM is responsible for maintenance and installation of all technology used by MCM employees and for client facing displays and networking equipment.

The IT Intern would be in charge of learning internal support processes to address access issues, software questions, and general maintenance and upkeep of MCM equipment. This role includes valuable training on wired and wireless networking, desktop support and deployment, advanced software support methodologies and technical documentation.

PAY: $15.75 per hour plus free parking or bus pass

SCHEDULE: 15 hours per week onsite for 6 months+.

POSITION SUMMARY

The exact duties and projects will be determined by mutual agreement of the intern and museum staff.

  • Support ticket documentation, escalation and general end user support.
  • Maintenance and support of printing hardware.
  • Software installation, troubleshooting and solution research.
  • Inventory of our Network and physical hardware.

All duties will be carried out with the direction and supervision of the IT Systems Engineer.

IDEAL CANDIDATE

  • Experience working with modern operating systems and Office productivity software (MS Office, Windows).
  • Previous knowledge of software troubleshooting and basic networking.
  • Excellent analytical thinking skills.

TRAINING PROVIDED

  • Intern orientation
  • Museum background and philosophy
  • Knowledge of advanced networking, support methods including remote, in-person and TCO triage calculations
  • OS and software support
  • Reporting and final document process and creation

ABOUT MINNESOTA CHILDREN'S MUSEUM

Located in downtown St. Paul, MN, we employ 55 full-time and 55 part-time employees and engages variety of volunteers and interns. The workplace values that guide how we work together are: Play, Include, Grow, Serve, and Strive.

We are dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly.

MINNESOTA CHILDREN'S MUSEUM SAFE PLAN

The Minnesota Children's Museum is committed to providing a safe and healthy workplace for all of our employees and volunteers. We have developed the SAFE Plan in response to the COVID-19 pandemic. Every leader, manager, employee and volunteer are responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplace, and that requires full cooperation.

The museum believes COVID vaccinations are a vital tool in protecting yourself and others. We do not mandate a vaccination at this time and encourage our staff to take preventative steps to slow the spread of COVID by staying home when you are sick, testing when sick or exposed, and masking when sick or exposed.

Minnesota Children's Museum is an Equal Opportunity Employer committed to a culturally diverse work environment.

Minnesota Children's Museum is an Equal Opportunity Employer committed to a culturally diverse work environment. We are dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly.