Customer Onboarding Manager
4 weeks ago
The Customer Onboarding Manager is a pivotal new role on our Customer Success team – you will be laying the foundation of our customers' advanced competitive intelligence programs. You will be part of a small dynamic team delivering the next generation of onboarding services to lead our customers to rapid time to value and enduring success with Crayon. You will own the critical early phase of the customer lifecycle, serving as the project management and technical implementation lead throughout onboarding. You will listen to customer objectives, dissect their needs with deep curiosity, and methodically guide them to meaningful impact. You are ready to challenge the status quo, quickly iterate, and help bring Crayon's onboarding experience to the next level. This role reports to our head of Customer Onboarding.
A little about the role:
You will work closely with both Sales and CSMs to ensure handoffs between teams are handled with great intentionality to create a cohesive customer experience.
You will become a product expert and provide customers with proactive guidance. You will challenge your customers to understand the why and act as a passionate advocate for the features and functionality that drive results.
You will approach all processes with an improvement mindset. You will work with the team to constantly evaluate effectiveness and drive change to deliver increasing value to our customers.
Your success will be measured by our customer's time to value, customer satisfaction, and your contribution to building a great company and team.
Requirements
A little about you:
Get Stuff Done. You are motivated, dedicated, and love getting into the details. You actively embrace hard work and obsess about delivering for our customers.
Experience. You have relevant experience in Customer Onboarding. This is likely 3-5 years working in onboarding and implementation at a SaaS organization. Experience in driving change management initiatives is preferred.
Project Management. You have experience managing multiple ongoing projects and know how to drive varied stakeholders to achieve a common goal. You recognize that holding clients accountable supercharges their path to success.
High Wattage. You love facing a good challenge, learning new skills, embracing the latest technology, and are actively looking to grow your experience and career.
Innovative. You take ownership – we're not legacy software and our onboarding approach will lead the market because you won't accept anything less.
Team Player. High emotional intelligence is just how you operate. You enjoy working in a team environment and supporting others in pursuit of common goals. You strive to not only improve yourself but also those around you.
Benefits
A little about Crayon and our benefits:
Crayon offers a competitive salary, equity, medical, dental, vision, 401k, generous paid parental leave, take-what-you-need paid time off, and an inclusive culture. Learn more about Crayon's benefits.
Crayon is committed to building a workplace that welcomes and encourages diverse perspectives, because we know that the most successful teams are diverse teams. We are an equal opportunity employer and prohibit discrimination and harassment of any kind.
Crayon's competitive intelligence platform enables businesses to capture, analyze, and act on everything happening outside their four walls. Named an industry leader by Forrester and G2, Crayon's software is trusted by hundreds of leading businesses to keep up with competitor information – external messaging and positioning, product and pricing changes, hiring plans, go-to-market strategies, and more. Crayon's platform then helps businesses act on this information, increasing sales win rates, improving marketing performance, informing product strategies, and driving revenue.
Crayon focuses on SaaS, Marketplaces, Brand Marketing, and Marketing. Their company has offices in Boston. They have a mid-size team that's between employees. To date, Crayon has raised $37.85M of funding; their latest round was closed on May 2021.
You can view their website at or find them on Twitter and LinkedIn.
-
Enterprise Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States mabl Full timeThe mabl team is on a mission to build the easiest low-code test automation solution on the market. We're enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone,...
-
Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States Motion Recruitment Full timeAn industry leader in the Telecommunications field is looking for a customer success manager to help the company manage their Saas buisness optimization platform. Candidates would joining the established Customer Success Team, alongside other managers. Ideal candidates for this role are able to utilize data analysis skills on a daily basis. Required Skills &...
-
Account Manager
3 weeks ago
Boston, Massachusetts, United States Yankee Alliance Full timeThe Account Manager - New Business is responsible for generating new business and onboarding new Yankee Alliance members almost exclusively via telephone and Internet. The Account Manager acts as the main point of contact post-onboarding, maintaining customer satisfaction, retention, and growing business. The Account Manager is responsible for maintaining...
-
Community Manager
1 week ago
Boston, Massachusetts, United States NetVirta Full timeNetVirta is in the business of satisfying the world's desire for better-fitting products. Since our MIT origins in 2008, we've partnered with medical professionals to provide patients with custom-fit orthotics, sporting goods brands to equip NFL & NCAA players with custom-fit helmets, and fashion brands like Victoria's Secret to ensure shoppers are happy...
-
Senior Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
Account Manager
20 hours ago
Boston, Massachusetts, United States HelloTeam Full timeJob Description: Account ManagerDepartment: Sales and Service Reports To: Sales and Service Team LeadCompany Overview:HelloTeam is a dynamic software company that specializes in innovative solutions for employee engagement and performance management. We are dedicated to transforming the way businesses engage with their employees and manage their teams. At...
-
Account Manager
3 weeks ago
Boston, Massachusetts, United States Workable Full timeWorkable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we're proud more than 20,000 teams around the world use Workable to do exactly that.At Workable, you'll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh,...
-
Account Manager
2 weeks ago
Boston, Massachusetts, United States LogRocket Full timeAbout LogRocketFounded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through...
-
Software Engineering Manager
4 weeks ago
Boston, Massachusetts, United States Motion Recruitment Full timeJob Title: Hybrid Software Engineering Manager (React/TypeScript) Company Overview: Join us at the forefront of innovation in inventory management and supply chain solutions. Our company is rapidly expanding, driven by a passion for revolutionizing how businesses manage their inventory and streamline their supply chains. We're seeking a talented Hybrid...
-
Director, Customer
4 weeks ago
Boston, Massachusetts, United States Rhythm Pharmaceuticals Full timeCompany OverviewRhythm is a global, commercial-stage biopharmaceutical company committed to transforming the care of people living with rare melanocortin-4 receptor (MC4R) pathway diseases. Working at Rhythm means that you are part of a team that's passionate about transforming the lives of people living with hyperphagia (pathological, insatiable hunger) and...
-
Director of Customer Success
4 weeks ago
Boston, Massachusetts, United States Nexthink Full timeCompany DescriptionHi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and...
-
Fund Manager
3 days ago
Boston, Massachusetts, United States Alter Domus Full timeABOUT US We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative,...
-
Customer Support Representative
4 weeks ago
Boston, Massachusetts, United States Lusha Full timeWe are looking for a talented and dedicated Customer Support Representative to join our team and provide our clients with an AMAZING customer experience. Your primary responsibility will be to provide guidance and basic/complex troubleshooting to our customers regarding our products. You will serve as the primary point of contact for our customers and are...
-
Account Implementation Specialist
4 weeks ago
Boston, Massachusetts, United States ezCater Full timeezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with...
-
Promotional Marketing Associate
3 weeks ago
Boston, Massachusetts, United States Amped-up Enterprise Inc Full timePromotional Marketing AssociateJob Description: As a Promotional Marketing Associate, you will have the opportunity to work directly with our customers, understand their needs, and assist in onboarding with our specific products. Collaborating closely with our experienced marketing team, you will provide exceptional customer service, support in executing...
-
Senior Account Manager, Corporate Solutions
3 weeks ago
Boston, Massachusetts, United States ezCater Full timeezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with...
-
Customer Success Operations Analyst
2 weeks ago
Boston, Massachusetts, United States Seismic Software Full timePlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page.Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic's platform...
-
HR Manager
2 weeks ago
Boston, Massachusetts, United States CTP Full timeCTP is looking for a confident, energetic HR Manager who will lead our efforts to sustain a positive and action-focused approach to CTP's team experience, from recruiting through daily culture at the agency. In this role, you will develop and execute a people strategy that maximizes employee engagement, builds upon CTP's unique culture and recruits/retains...
-
Regional Business Senior Manager
4 weeks ago
Boston, Massachusetts, United States Boston Consulting Group Full timeWHAT YOU'LL DOYou will be responsible for managing BCG's North America Transactions & Integrations business, the hub for the firm's Mergers & Acquisitions (M&A), Carve-Out (C-O) and Post-Merger Integration (PMI) expertise within the Corporate Finance & Strategy (CFS) Practice Area (PA). The North America Business Manager is a key member of T&I's Management &...
-
Senior Channel Sales Manager
4 weeks ago
Boston, Massachusetts, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation At IP Fabric, we're on a mission to define and lead the technology space of network assurance. As we take strides towards realizing this ambitious goal, we're in search of the sharpest minds to join our diverse and distributed team, helping us shape the future of network assurance. After securing...