Account Implementation Specialist

Found in: beBee jobs US - 2 weeks ago

Boston, Massachusetts, United States ezCater Full time

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Corporate Solutions team is expanding their Implementation program and is looking to bring on an Account Implementation Specialist to own & manage a portfolio of our newest Corporate Solutions customers. Partnering with sales, operations, and customer service, the Account Implementation Specialist will be responsible for providing a best-in-class experience for our clients while ensuring that the account is healthy and set up for long term success. This role is a great opportunity for an individual that loves interfacing with customers, with an eye toward a career path in more strategic client & operational development.

What You'll Do:

  • Own the onboarding process for new corporate customers: You'll be the face of ezCater and shepherd in new Corporate Solutions customers from the sales handoff, to their first order, and up through the end of their onboarding period.
  • Drive adoption, educate, and expand: You'll be a subject matter expert on our solutions. You will communicate with customers on a regular basis to drive adoption of the initial solution agreed to, educate on all ezCater capabilities, and identify expansion opportunities, teeing up the account for further growth down the line.
  • Outline and execute: You'll let customers know what they can expect and also what we expect from them. As the gatekeeper to success, you'll manage to an agreed upon timeline as they learn how to get the most out of ezCater and we learn how to increase adoption.
  • Diagnose risks and develop plans: Even our happiest customers have things go wrong sometimes You'll diagnose risks to the account's success and work with your colleagues to implement plans to get them back on track.
  • Document and define: As customers mature through onboarding, you'll be responsible for documenting the process so that our Account Management & Customer Success partners have full insight into how they can best service the customer long term.
  • Educate and Expand: You'll be a subject matter expert of our product suite and will lead training sessions based on customer needs. You will communicate with your customers on a regular basis with the goal of education and expansion of ezCater solutions.
  • Bring a mindset of creating lifelong customers through an active sales environment. Your customers are rethinking how they use food for work and you'll ensure their early days utilizing the ezCater suite of corporate solutions exceed expectations.
  • Have a passion for selling. Implementation doesn't stop with successful onboarding. While under the management of an Account Implementation Specialist, it is expected that the Specialist will consistently explore opportunities to upsell and cross-sell with every customer.

What You Have:

  • 2+ years of overall sales experience.
  • 1+ years of experience using a CRM system
  • A sales-centric mindset. We have a suite of products that customers may start with - you will drive the consultative approach to identify opportunities to expand wallet share and create churnless experiences.
  • Innate emotional intelligence, empathy, and negotiation skills - you build trust quickly and maintain it easily.
  • A scrappiness and grittiness about you that is comfortable in navigating within ambiguity.
  • Problem-solving chops - you start with root cause and tailor solutions accordingly.
  • Strong verbal & written communication skills.
  • A team player: You'll work with teams across our organization and will need to build relationships with internal stakeholders to ensure success for all parties.

The national cash compensation for this role is a base salary of $65,000 with a variable component of $20,000 for an on target earnings of $85,000 per year.*

*Please note: This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter section of the application It does not need to follow "traditional" cover letter guidelines - we would love for you to write words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You'll Get from Us:

You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.


For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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