Client Solutions Manager

1 month ago

New York, New York, United States Sharethrough Full time

About Sharethrough

A Mission to Help the Independent Web Grow & Thrive We are building a sustainable advertising ecosystem for journalists, content creators and app developers, by connecting publishers and advertisers with true technology innovation supporting all omnichannel formats including display, video & native, devices, and user experiences.

Your Impact

Sharethrough is looking for an exceptionally motivated and solution-driven Client Solutions Manager to become a valuable member of our Demand Side team. Your primary responsibility will involve supporting and nurturing key account clients within Agencies and Brands. You'll excel in comprehending and flawlessly executing their digital advertising strategies and campaign objectives. Your ability to foster relationships, both externally with clients and internally with the team will be crucial as you collaborate closely with our Sales organization. Together, you'll craft innovative solutions for our current and future partners, contributing to the growth of your book of business and Sharethrough as a whole. Your industry knowledge and proficiency in account management will be assets as you collaborate with our high-performing team to exchange strategies and further enrich your expertise.

About The Role

  • Leverage your DSP experience to provide support in setting up deals, guiding advertisers with campaign trafficking, identifying and resolving issues, & ensuring smooth campaign launch, delivery and performance.
  • Foster and support the growth of strategic partnerships of key accounts through premium, white-glove, customer service and programmatic industry knowledge in both a self service and managed service environment.
  • Acts as the quarterback for Managed Service Campaign launches, including owning conversations with internal operations teams as well as clients regarding all aspects of campaign execution.
  • Actively engage with clients in the market, taking part in client meetings, and participating in on-site meetings and events in coordination with the Sales team.
  • Mine valuable insights leveraging internal reporting tools, such as Looker & Snowflake, to provide clients with real time insights and optimization strategies as well as post campaign reporting and recommendations.
  • Identify additional revenue and performance opportunities to grow existing business and secure additional ad spend with Sharethrough.
  • Act as the liaison between our internal Sharethrough stakeholders, such as the Product Development team, to help facilitate rapid adaptation to changes in the programmatic landscape, while ensuring our documentation is kept up to date.

About You

  • Good understanding of managed services, including delivery models, performance metrics, and the importance of maintaining high client satisfaction through proactive campaign management
  • Strong understanding of programmatic, adtech, self serve, DSPs, SSPs, PMPs
  • Possess strong analytical, problem-solving, and technical skills.
  • Demonstrate strong organizational, communication, and time management skills
  • Initiates tasks independently, displaying proactivity, and able to effectively pivot to the shifting day-to-day priorities
  • Comfortable with advanced optimization strategies, attribution techniques and other facets of the ad tech industry
  • Comfortable with large data sets and data manipulation
  • BS/BA or equivalent

What's In It For You

  • Competitive compensation packages
  • Hybrid work environment (in the office twice a week)
  • Generous group health insurance plan
  • Access to the virtual healthcare platform One Medical
  • 16 days of vacation per year, which increases with seniority at the company
  • 3 paid Caring days
  • 1 paid volunteer day
  • Offices closed during the holidays
  • Wellness allocation of $840 per year (for gym memberships, sportswear, etc.)
  • Monthly phone/internet stipendIn-house training programs on our company and industry
  • Very active social committee and free online sports classes
  • Pairing with a buddy for your first 6 months
  • Advantageous referral program Inclusive, inspiring, and dynamic work environment
  • Casual dress code
  • And more

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