Level One Help Desk Admin- End User Support

3 weeks ago

Allentown, United States Contour Data Solutions Full time
Job DescriptionJob Description

Level 1 Help Desk Admin - End User Support

Job Location: Hamilton, New Jersey

Full time position

Experience- 5+ years

Salary: 45-55k

Job Description:

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support..

Major Responsibilities

  • 5+ years of experience with IT helpdesk or support position.
  • First line of support to clients regarding software, Hardware and systems.
  • Respond to end customer issues through phone, email, remote-in software, and computer chat.
  • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
  • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
  • Able to self-manage and hold themselves accountable.
  • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
  • Enjoy people and care to develop strong relationships with clients.
  • Be an optimist at heart.
  • Resolves problem situations in a professional manner.
  • Experience with iPhone/iPad/Android.
  • Experience supporting phone systems from Microsoft Teams
  • Experience with Apple computers in a networked environment.
  • Nable RMM (remote management of computers).
  • Experience supporting printers/copiers in a networked environment.
  • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
  • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.

The Job:

  • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems
  • Invokes problem escalation procedures to coordinate recovery
  • Isolates problem trends and ensures that troubleshooting efforts are completed
  • Solves problems and makes decisions on a daily basis to help resolve issues
  • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
  • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
  • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
  • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
  • Learn the ins and outs of our clients' unique work environments.
  • Work to quickly resolving incidents submitted by our clients.
  • Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
  • Enter all work as service tickets and time as it occurs.
  • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
  • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
  • IT environment documentation to include system reviews and recommendations.
  • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.
  • Create technical documentation when needed
  • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.
  • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must

Must Have qualifications

  • Working knowledge of Windows server administration
  • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
  • Technical, analytical, interpersonal and organization skills required
  • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction
  • Able to take ownership of and troubleshoot a broad variety of system problems
  • Ability to work well with others, as well as independently. Attention to detail.
  • Position requires on-call support including planned and unplanned responses to a 24x7 environment.

Bonus

  • Microsoft Certifications
  • Working knowledge of ITIL principals and procedures.

Non-skill requirements:

  • Pass a background check.
  • Able and willing to lift 50+ lbs of equipment.
  • Be legal US citizen or have a USA work permit

Have reliable transportation to get to and from office and to client locations.

  • Executive User Support Specialist

    1 week ago

    Allentown, United States PPL Corporation Full time

    Overview We are seeking a skilled and dedicated Senior Executive User Support Specialist. A Senior Executive User Support Specialist plays a crucial role in ensuring smooth IT operations within an organization. This position encompasses technical assistance, troubleshooting and diagnosing, maintenance, and deployment tasks related to workstation...

  • Executive User Support Specialist

    2 weeks ago

    Allentown, Pennsylvania, United States PPL Corporation Full time

    OverviewWe are seeking a skilled and dedicated Senior Executive User Support Specialist. A Senior Executive User Support Specialist plays a crucial role in ensuring smooth IT operations within an organization.This position encompasses technical assistance, troubleshooting and diagnosing, maintenance, and deployment tasks related to workstation hardware,...

  • Executive User Support Specialist

    3 days ago

    Allentown, Pennsylvania, United States PPL Corporation Full time

    Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and...

  • Executive User Support Specialist

    2 weeks ago

    Allentown, Pennsylvania, United States PPL Corporation Full time

    Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and...

  • ERP Application Support Analyst

    3 weeks ago

    Allentown, United States Robert Half Full time

    Robert Half is hiring an ERP Application Support Analyst.Hybrid role. 1 day onsite a weekResponsibilities:- Tier 2 and 3 tickets- Onboarding/offboarding of users- Troubleshooting hardware issues,- Working on projects for system upgrades- Work with IT Teams and vendors to troubleshoot security/network issuesProvide ongoing maintenance, support and development...

  • ERP Application Support Analyst

    4 weeks ago

    Allentown, United States Robert Half Full time

    Robert Half is hiring an ERP Application Support Analyst.Hybrid role. 1 day onsite a weekResponsibilities:- Tier 2 and 3 tickets- Onboarding/offboarding of users- Troubleshooting hardware issues,- Working on projects for system upgrades- Work with IT Teams and vendors to troubleshoot security/network issuesProvide ongoing maintenance, support and development...

  • Operations Admin Assistant

    5 days ago

    Allentown, United States Primo #1 in Produce, Inc. Full time

    Primo Number One in Produce, Inc. has an immediate opening for a **full-time Operations Admin Assistant.** **Schedule**:Monday to Friday 830 am to 500 pm, with overtime as required by the business. **This position is responsible for the following**: - Work with customers to enter and process shipping paperwork. - Organize entries to accurately process...

  • Application Support Analyst

    3 days ago

    Allentown, United States Andesa Services Full time

    Company Overview: Andesa Services, Inc is a service and technology company. We are proud to serve the Life Insurance and Annuity industry through custom Software as a Service (SaaS) technology solutions and dedicated business support to end-users such as clients, brokers or policy holders. More information on these services can be found on our website at...

  • Field Services Engineer

    24 hours ago

    Allentown, United States eTeam Full time

    Required Skillsets Schedule engineers to travel to remote sites. FS tech escalation point of contact. Implement and administer the Starter and Leaver Process ie issue / return of laptps, desktops, peripherals, Printers, docking stations, while working with Asset management team to maintain the CMDB. Hardware troubleshooting like Memory management, additional...

  • Application Support Analyst

    4 days ago

    Allentown, United States Andesa Full time

    **Company Overview**: Andesa was established in 1983 and is located in Allentown, PA. We are a 100% employee-owned company via an Employee Stock Ownership Plan (ESOP), which means when you join our team, you will not only become an employee-owner, you will be contributing to and taking part in the success and longevity of the company! **Position...

  • AVD/Intune Engineer

    1 week ago

    Allentown, United States NR Consulting Full time

    Required Skillsets Broad understanding of Windows 10 and mobile operating systems Deep experience with Azure virtual desktop as well as VDI technologies such as Citrix XenDesktop Experience in designing / building / operating a Windows Virtual desktop environment Deep level experience with design, build and operating Microsoft Intune and device...

  • AVD/Intune Engineer

    13 hours ago

    Allentown, United States NR Consulting Full time

    Required Skillsets Broad understanding of Windows 10 and mobile operating systems Deep experience with Azure virtual desktop as well as VDI technologies such as Citrix XenDesktop Experience in designing / building / operating a Windows Virtual desktop environment Deep level experience with design, build and operating Microsoft Intune and device...

  • Epic OpTime/Anesthesia Analyst

    2 weeks ago

    Allentown, United States HealthTECH Resources, Inc. Full time

    HealthTECH Resources is seeking an expert level Epic OpTime/Anesthesia Analyst for a direct hire placement at a client in Pennsylvania. If you are certified in Epic OpTime and Epic Anesthesia, with Epic build and end-user support experience, we'd be interested in speaking with you more about this position.Please note: this position requires 2 days a week in...

  • Epic OpTime/Anesthesia Analyst

    2 weeks ago

    Allentown, United States HealthTECH Resources, Inc. Full time

    HealthTECH Resources is seeking an expert level Epic OpTime/Anesthesia Analyst for a direct hire placement at a client in Pennsylvania. If you are certified in Epic OpTime and Epic Anesthesia, with Epic build and end-user support experience, we'd be interested in speaking with you more about this position.Please note: this position requires 2 days a week in...

  • Front Desk Receptionist

    2 weeks ago

    Allentown, United States Hair Club Full time

    ** Front Desk Receptionist - Allentown** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002633 Showing 1 location **Job Details** **Description** **A Day in the Life :** You'll be responsible for the center's administrative and office support functions along with any activities: * Facilitating new client and existing member flow...

  • Manager Technology Development

    4 weeks ago

    Allentown, United States PPL Corporation Full time

    Job ID 10521 Overview The Manager, Technology Development is a key technical contributor who can digest complex business problems and identify architecturally sound solutions.  They will support solution development by providing, communicating, and evolving the broader technology and architectural view of the system solution. They demonstrate...

  • Manager Technology Development

    3 weeks ago

    Allentown, Pennsylvania, United States PPL Corporation Full time

    Job ID 10521OverviewThe Manager, Technology Development is a key technical contributor who can digest complex business problems and identify architecturally sound solutions. They will support solution development by providing, communicating, and evolving the broader technology and architectural view of the system solution. They demonstrate expertise in a...

  • Network Administrator

    4 days ago

    Allentown, United States Enzo Tech Group Full time

    Network Administrator / Network EngineerKey Responsibilities:Network Admin CiscoCisco ASACisco ISE WAN LANWireless Controllers Experience:Network AdminCiscoCisco ASACisco ISEWANLANWireless ControllersConfigurationMaintenanceData Center Refresh and Optimization projects My client is a manufacturing organization who have several Refresh, Upgrade, and...

  • Network Administrator

    4 days ago

    Allentown, United States Enzo Tech Group Full time

    Network Administrator / Network EngineerKey Responsibilities:Network Admin CiscoCisco ASACisco ISE WAN LANWireless Controllers Experience:Network AdminCiscoCisco ASACisco ISEWANLANWireless ControllersConfigurationMaintenanceData Center Refresh and Optimization projects My client is a manufacturing organization who have several Refresh, Upgrade, and...

  • Entry Level Sales Representative

    2 days ago

    Allentown, United States Blue Sky Consultants Full time

    Join Our Team at Sunfinity Solar! Are you ready to shine bright in the booming solar industry? Sunfinity Solar is seeking enthusiastic and ambitious individuals to join our dynamic team as Solar Sales Representatives. As a leading player in the renewable energy sector, we're committed to making a positive impact on the environment while providing top-notch...