Tech Support Representative
2 weeks ago
Overview:
We are seeking a Technical Support Specialist to join our team. This is an entry level position, with mínimal experience required.
**Responsibilities**:
- Provide technical support and troubleshooting assistance to users
- Diagnose and resolve technical hardware and software issues
- Collaborate with other IT team members to escalate complex issues
- Document all support interactions and solutions in ticketing system
- Assist with software installations, updates, and configurations
- Maintain accurate records of hardware inventory and software licenses
**Job Types**: Full-time, Part-time
Pay: $20.22 - $24.35 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Tuition reimbursement
People with a criminal record are encouraged to apply
Ability to Relocate:
- Allentown, PA: Relocate before starting work (required)
Work Location: In person
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