Assistant Director Baltimore City OCS

Introduction

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When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.\r
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We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�\r
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GRADE

17 \r

LOCATION OF POSITION

Department of Human Services�\r
Baltimore City Office of Child Support, Programs�\r
2401 Liberty Heights Avenue�\r
Baltimore, MD 21201�\r

Main Purpose of Job

The main purpose of this position is to manage the daily operations of the Baltimore City Office of Child Support (BCOCS) Court Referral Division, Investigations Unit, and Fiscal Unit including all personnel matters. This position also serves as the liaison for the Baltimore City Sheriff's and Magistrate's Cooperative Reimbursement Agreements (CRA). BCOCS manages approximately 41,000 cases, a little over one-third of the State's caseload and therefore requires this position to work closely with the Baltimore City Judiciary and the State's Attorney's Office to assist in activities that contribute to the enforcement of BCOCS child support cases.\r

POSITION DUTIES

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Plans, directs, organizes,\r
leads and coordinates the administration of the Court Referral Division, which\r
manages cases referred for contempt proceedings and represents CSA in hearings;\r
the Investigations Unit, which handles all written requests for investigation\r
resulting from enforcement actions from non-custodial parents forwarded by the\r
contractor; and the Undisbursed Collections Unit, which reviews and resolves\r
undistributed collections. \r
Establishes goals and\r
monitors and tracks performance of each unit; identifies problem areas and\r
makes recommendations for improvement to each supervisor. Supervises,\r
motivates, develops and evaluates the unit supervisors and support staff to\r
reinforce staff knowledge of new and existing policies and procedures to ensure\r
optimum individual and unit performance according to Federal, State, local\r
laws, policies and procedures; also completes performance evaluations for all\r
direct reports. \r
Oversees and ensures proper\r
and timely preparation of court summaries needed for cases on the Court\r
Dockets; oversees and ensures proper and timely entry of court orders into\r
CSMS; oversees and ensures proper and timely adjustment of fiscal accounts; oversees\r
and ensures proper and timely preparation for all hearings at the Office of\r
Administrative Hearings. \r
Communicates effectively and\r
works cooperatively with the Privatization contractor, State agencies,\r
Sheriff's Department, Magistrates, Judges, State's Attorney's Offices, Legal\r
Aid Bureau, Public Defender's Office, committees, workgroups and other child support\r
agencies to ensure optimal service to customers and partners. \r
Interprets, monitors and\r
administers new child support policies and procedures to ensure compliance with\r
local, state and federal policies and procedures. \r
Collaborates with City\r
Government agencies, State agencies, Judiciary, and other human service\r
providers to facilitate the delivery of child support and other human service\r
programs. \r
Adheres to all State\r
policies and procedures and implements all corrective actions required for\r
program performance and/or audit finding remediation.\r
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MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r
Experience:�Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures,�practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.\r
Notes:\r
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of�programs, procedures, practices and organizations for the required experience.\r
2.�Candidates may substitute graduate level education at an�accredited college or university in a human services related field at the rate of 30 credit hours on a year-for-year basis for up to six years of the required experience.\r
3.�Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.\r
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DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r
Two years of experience writing, developing, reviewing and recommending operational and administrative policies/procedures, organizational structure and staffing.\r
Two years of experience working at the supervisory or management level.�\r
Two years of experience using Microsoft Word and Excel.\r
One year of experience analyzing and reviewing legal documents.��\r
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SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r

BENEFITS

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As an employee of the State of Maryland, you will have access to outstanding benefits, including: health�insurance, dental, and vision plans offered at a low cost.�CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS.\r
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Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).\r
Annual Leave - ten (10) days of accumulated annual leave per year.\r
Sick Leave - fifteen (15) days of accumulated sick leave per year.��\r
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r
Holidays - State employees also celebrate at least twelve (12) holidays per year.��\r
Pension - State employees earn credit towards a retirement pension.\r
Positions may be eligible for telework.\r
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FURTHER INSTRUCTIONS

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The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Trelia Gunter, 25 S. Charles Street, Baltimore, Maryland 21201.\r
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All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.�\r
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If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.�\r
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If you have any questions concerning this recruitment process for this position, please contact �\r
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TTY Users: call via Maryland Relay.\r
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If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at or �\r
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As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.\r
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