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Engagement Manager

3 months ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role will drive day-to-day activities as Project Lead partnering with healthcare provider clients across a range of complex strategic and/or clinical medical group projects. This role will be focused on supporting projects across revenue cycle functions, including front-end, mid-cycle, back-end, and strategic areas of revenue cycle focus, such as automation

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Lead day-to-day activities for large, high complexity consulting projects with healthcare provider clients, providing project management, change management, and best practice expertise
  • Serve as principal point of day-to-day contact for client project lead across both diagnostic and implementation engagements alike
  • Gather needed data/information for the engagement and conduct appropriate analyses (e.g., cost/benefit analysis, benchmarking, requirements analysis, gap analysis)
  • Serve as formal people manager to 1-2 Consultant and/or Project Lead level staff across GLs 27 and 28
  • Cultivate the client's perception of Optum as a trusted partner and strategic advisor (e.g., build credibility, demonstrate full understanding of their business, leverage other resources within OptumInsight)
  • Drive high levels of client satisfaction by driving results that meet or exceed the client's expectations
  • Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
  • Collaborate with the client to confirm their expectations regarding key outcomes for the engagement
  • Identify/understand the client's business issues and size the financial impact associated with key performance improvement opportunities through financial analysis and scenario modeling
  • Identify and manage stakeholders to engage in applicable engagement activities (e.g., obtain buy-in, identify interviewees, provide needed information, influence others)
  • Establish optimal communication cadence with client and demonstrate sufficient executive presence to lead onsite presentations with C-Suite executives
  • Develop and present superior quality client deliverables
  • Identify/develop solutions to meet client needs (e.g., analytics, workflows, system selection and implementation, test plans, training plans)
  • Develop work plans for the engagement (e.g. project plans, staffing plans, budgets) and obtain appropriate buy-in and approvals
  • Manage engagement execution (e.g., status updates, reporting, risk management) and profitability, by managing successful project delivery within allotted project budget (managing billable hours utilized across the team)
  • Ensure engagement quality through running to criticism with both team members and clients alike, regularly seeking proactive feedback and adjusting course as needed based on feedback provided
  • Present engagement deliverables to applicable stakeholders (e.g. presentations, blueprints, staffing analytics, diagnostic findings and recommendations)
  • Prepare customized client recommendations to realize improvement opportunities identified based on industry best practices and emerging 'best-in-class' approaches and facilitate implementation of recommendations
  • Apply knowledge of change management principles to drive implementation of engagement objectives
  • Leverage project documents and deliverables to provide re-use/transferability for other engagements (e.g., de-identifying content, cataloguing deliverables, storing documents in appropriate shared folders)
  • Identify lessons learned and communicate to appropriate stakeholders across both internal team and client, as appropriate
  • Maintain ongoing contact with clients to identify and address emerging issues/concerns
  • Leverage and contribute to the applicable knowledge repositories (e.g., Microsoft Teams, SharePoint, analysis tools, project toolkits)
  • Contribute to practice-level initiatives including business development and thought leadership beyond client project work
  • Stay current on important issues in the healthcare industry (e.g., political/ economic market forces, costs, capabilities, initiatives, legal/regulatory requirements)
  • Share professional and domain knowledge with peers and colleagues to build overall organization capabilities
  • Effectively delegate project work to internal team members
  • Coach and mentor junior staff and provide development support in enabling junior staff to grow professionally and develop new skill sets
  • Up to 70% travel to client sites


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 7+ years of healthcare consulting experience
  • 7+ years of healthcare provider organization experience required (either via consulting or provider organization leadership roles)
  • 7+ years of content expertise and subject matter expertise across revenue cycle, including but not limited to: front-end (patient access, financial clearance, patient engagement, price transparency), mid-cycle (coding, clinical documentation integrity, revenue integrity), back-end (patient financial services, denial management, prevention, and follow-up, underpayments, strategic pricing, EHR optimization, and automation
  • 7+ years of provider revenue cycle operations experience, preferably across both acute care and professional settings
  • 7+ years of experience managing projects that achieved budget and timeline goals
  • 7+ years of experience of critical thinking, relationship building, and storytelling skills
  • 7+ years of experience leading and motivating cross-functional teams
  • Proven ability to drill down to the root cause of client challenges and deploy creative problem solving
  • Proven exceptional written and verbal communication skills
  • Proven ability to drive quantifiable results

Preferred Qualification:

  • Reside in one of the following locations: Colorado Springs, CO, Dallas, TX, Eden Prairie, MN, Hartford, CT, Pittsburgh, PA, Boulder, CO, Houston, TX, Nashville, TN, Tampa, FL, Phoenix, AZ, Saint Louis, MO


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy


California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.