Quality Control Specialist

1 month ago

Washington, Washington, D.C., United States USAJobs Full time
Duties

As a Quality Control Specialist, you will perform the following duties:
  • Conduct performance audits completed by Loan Specialist assigned to various departments, including commercial loan processing, servicing, resolution, and guaranty purchase, as well as disaster loan servicing and resolution.
  • Ensure Small Business Administration commercial loans and Loan Specialist activities are performed in compliance with agency guidelines, laws and regulations.
  • Perform analytical studies relating to the credit risk of the portfolio to identify weaknesses in policies, procedures and controls.
  • Develop strategic and operational plans for the Quality Control (QC) program's audit functions to determine the quality and effectiveness of Center functions (e.g., commercial loan processing, servicing, resolution, and guaranty purchase activities).
  • Develop recommendations for consideration discussing specific policies and procedures for an effective Quality Control (QC) process.
  • Prepare recommendations and drafts action plans addressing Loan Specialist work assignment deficiencies and overall performance determined from audit findings (e.g., including appropriate remedial actions addressing specific audit findings and recommendations to reduce and/or eliminate the potential for re-occurrence.
  • Influence agency management to accept and implement findings and recommendations on organizational improvements and program effectiveness.

    Requirements

    Conditions of Employment
    • You must be a U.S. Citizen.
    • You must successfully complete a background investigation.
    • You may be required to serve a one-year probationary period.
    • You may be required to serve a one year supervisory probationary period.
    • This is not a (drug) testing designated position (TDP).
    • This is a non-bargaining unit position.

      Qualifications

      GS-13: One year of specialized experience (equivalent to the GS-12 grade level in the Federal service) obtained in either the private or public sector such as performing in-depth analysis of obligor's financial statements and earning potential of a variety of business enterprises to make recommendation for residential and commercial/business loan applications or servicing/liquidations actions, including a thorough working knowledge of a variety of collateral, business type, loan program and general economic conditions. Incumbent must also have experience develop and providing feedback or corrective action recommendations to others regarding financial services transactions. This experience must be reflected in your resume.

      Serves as a Quality Control Specialist with technical subject-matter expertise in conducting performance audits of work completed by Loan Center personnel assigned to various departments, including commercial loan processing, servicing, resolution, and guaranty purchase, as well as disaster loan servicing and resolution.

      Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Business and Industry Series, 1101b

      Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

      TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

      All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/12/2024.

      Education

      Education may not be substituted for experience for this position.

      Serves as a Quality Control Specialist with technical subject-matter expertise in conducting performance audits of work completed by Loan Center personnel assigned to various departments, including commercial loan processing, servicing, resolution, and guaranty purchase, as well as disaster loan servicing and resolution.

      APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation . All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education .

      Additional information

      Career and InterAgency Career Transition Assistance Programs:
      Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).

      Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency).

      You are eligible for CTAP/ICTAP if:
      1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF).
      2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce.
      3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced.
      4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment).

      Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit .

      Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home).

      Telework may be available. For information on Telework visit:

      Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issue d.

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