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Curbside Pickup Team Lead

3 months ago

Plainfield, New Jersey, United States Meijer Full time

Today, with our current team members, we have the strength to help you grow in any career direction you want, whether in our stores, distribution centers, manufacturing facilities or our Midwest corporate offices. It's your future, maybe it starts with Meijer.

Please review the job profile below and apply today

Plans, directs and supervises team members in the day to day operations within various aspects of the digital shopping experience. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive sales, efficiency and accuracy while ensuring customer needs are met. Maintains digital operations with a focus on prime shopping hours, product selection and delivery in line with company standards

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What You'll be Doing:

  • Responsible for coaching and training the team on completing selecting and consolidating duties
  • Responsible for coaching the team to follow routines and processes so that customers' orders are picked and packed correctly, and they receive everything they ordered on time
  • Responsible to ensure that the team accurately picks the targeted items per hour
  • Demonstrates the Meijer Friendly Initiative in all conversations and interactions
  • Documents and applies disciplinary actions and makes recommendations concerning discharge
  • Ensure that Pickers, Consolidators, Collectors, & Marshall Team Member's schedules are up-to-date and accurate and that all shifts are covered
  • Responsible to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards
  • Performs other duties as assigned
  • Promotes a safe work environment
  • Reliable and consistent attendance required
  • Responsible for auditing the team on outlined efficiencies and providing necessary feedback or in-the-moment coaching
  • Work with the store team to ensure customers receive exactly what they order, on time, with great quality and freshness
  • This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required

What You Bring with You (Qualifications):

  • High school diploma or its equivalent required
  • 2-3 years of related retail experience
  • One year of management experience
  • One year of Digital experience
  • Knowledge and experience in other areas of the store such as meat, bakery, produce, and deli is helpful.
  • Demonstrated ability to communicate in a way that provides clear and precise direction
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
  • Demonstrated ability to resolve issues
  • Demonstrated ability to manage multiple tasks
  • Demonstrated ability to work safely at all times
  • Successful completion of all required certifications.