Medical Assistant II Team Lead Physician Practice
4 weeks ago
At Franciscan Health, we're seeking a highly skilled Medical Assistant II Team Lead to join our team in the Physician Practice. As a key member of our clinical staff, you will provide exceptional patient care, ensuring a seamless experience for our patients.
Key Responsibilities:
- Provide direct patient care, including rooming patients, taking vitals, and administering medications.
- Deliver exceptional customer service to internal and external customers via phone, electronic, and in-person interactions.
- Monitor clinical staff in-baskets and patient requests to deliver timely and accurate services.
- Assist with clinical scheduling and provide guidance to team members on assignments and priorities.
- Oversee and update POCT, patient care processes, protocols, and log books.
- Collaborate with the Clinical Educator on clinic process improvement plans.
- Review and follow through on prior authorizations, referrals, and medication refills.
- Enter patient information into the electronic medical records system and use systems to produce and conduct referrals, prior authorizations, medication research, and other related duties.
- Complete all quality audit measures.
Requirements:
- High School Diploma/GED
- Certificate in Medical Assisting (2 years) or Associate's degree in Medical Assisting (4 years)
- Basic Life Support Program (BLS) certification
- American Heart Association certification
- Certified Medical Assistant (CMA) or National Certified Medical Assistant (NCMA) or Certified Clinical Medical Assistant (CCMA) or Registered Medical Assistant (RMA) certification
Travel is required.
Franciscan Health is an equal opportunity employer and a Right of Conscience employer.
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