Information Technology Specialist

1 month ago


Knoxville, Tennessee, United States Us Army Human Resources Command (Dru) Full time

Confer with users to define errors in programming, hardware, software, application, or user problem and assists with resolving problems to minimize downtime.

Determine need for additional support elements or vendor support and assures appropriate contact for problem referral and resolution.
Perform adjustments and maintenance on existing Automatic Data Processing Equipment to include troubleshooting, problem solving, upgrading, and debugging.
Design, develops and tests programs to produce reports depicting problems and performance statistics.
Assist higher graded specialists in writing problem determination/management procedures.

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