IT Specialist
2 months ago
The Information Technology Specialist:
Serves as a technical advisor and expert in assigned IRM mission areas of Operations Support and Telecommunications.
Actively collaborates and plans with members of the Departmental and PHMSA Infrastructure, Application Development, and Data Management teams to identify opportunities to improve services, integrate new technologies, identify solutions to identified problems, and develop and implement performance monitoring measures to proactively report on the status of PHMSA's Information Technology.
Leverages data from ticketing systems and other sources to proactively identify and resolve problems before becoming systemic.This includes continuous process improvements to improve customer service levels and to mature and realign delivery and support services as technology evolves and improvements/changes are made.
Provides management and support to include licensing (software and hardware) and asset management.Works with PHMSA staff and liaisons with the Department to ensure PHMSA (local and regional) requirements are communicated and met.
Identifies causes of problems relating to telecommunications equipment and services.Maintains Inventory of PHMSA assigned voice and data communications.
The ideal candidate is a mid-level Information Technology professional with specific qualifications and background in the Operations Support and Telecommunications field(s).
Ideal qualifications would include such things as Bachelor's Degree and at least 10 years of IT experience supporting IT operations, Telephony, IT asset management and End User Support.
Candidate must have broad knowledge of IT capabilities, covering current and emerging technologies to include Desktop Engineering (software, hardware), Operating Systems (Windows and iOS), Telecommunications, Service Desk Operations, IT Asset Management and Licensing.
Experience with IT Infrastructure Services, Disaster Recovery, Continuity of Operations (COOP) support is also highly desired.-
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