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Advancement Services Manager

1 month ago

Rockville, Maryland, United States Montgomery College Full time
Job Description

Montgomery College has an immediate need for a full-time Advancement Services Manager in the Advancement Services Department. The work schedule is Monday-Friday, 8:30 am - 5:00 pm. This is a non-bargaining, exempt, grade 33 position. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, diversity, and inclusiveness.

Reporting to the Senior Campaign Director, the Advancement Services Manager will work closely with internal and external partners related to the work of Advancement Services in support of engagement and philanthropic goals and priorities of the College and Development & Alumni Relations Department. Advancement Services at Montgomery College includes support for technology, data, and reporting, as well as prospect management and research. This role includes coordination with other staff including gift processing, donor relations, stewardship, marketing, and communications. A positive and professional customer service attitude is key.

Essential Functions:
  • Develops and maintains a comprehensive data management strategy and plan for the department to support data entry, maintenance, and analysis of prospective donor management, gifts, fundraising reporting, and email/direct marketing campaigns.
  • Anticipates, assesses needs and recommends viable solutions to the Advancement business opportunities.
  • Data integrity is essential to the success of Advancement activities and the incumbent will develop proactive strategies to improve the integrity, database changes, address accuracy and interrelationships of data.
  • Ensures the integrity and health of the college's database and sets policies on database use and information storage after consultation with colleagues.
  • Trains other advancement staff on data policy and processes, as well as the use of the Advancement database.
  • Collaborates with the development team to effectively administer a metrics-driven moves management process that effectively tracks and analyzes development officer activity and promotes tactical engagement that leads to higher gift yields
Duties include but are not limited to:
  • Plans, manages, and implements innovative technology projects in support of strategic, tactical, and operational initiatives of the department.
  • Serves as a liaison with the information technology staff regarding IT resources necessary to carry out program initiatives.
  • Leads Banner/CRM advancement team meetings regarding upgrades, testing, coding etc., and resolves system/data issues.
  • Oversees website design, enhancement, and maintenance.
  • Develop and implement a comprehensive data management plan for the department to support data analysis of prospective donor management, gifts, fundraising reporting, and email marketing campaigns.
  • Analyzes the College's fundraising software and makes recommendations regarding its application to capital campaigns, specifically regarding the functionality of individual and corporate records, major gift prospect tracking, and customer relations management.
  • Manages prospect research and development activities.
  • Plans, and coordinates conversions, tests upgrades, new releases, and enhancements of the Advancement fundraising software.
  • Manages and maintains email marketing applications, lists management, subscriptions, and opt-out exceptions.
  • Creates development and alumni email marketing campaigns within the application.
  • Manages scholarship application database, including enhancements and maintenance.
  • Works with Financial Aid, and OACE Communications, increases outreach to prospective and current students.
  • Develops project schedule and coordinates all activities.
  • Anticipates and assesses needs and recommends viable solution and provides project planning.
  • Serves on committees as a technical resource providing quantitative and qualitative analysis.
  • Schedules, assigns, inspects, and reviews work of assigned staff to ensure work is performed according to established standards.
  • Identifies and implements goals and objectives for the unit.
  • Conducts performance evaluations, formal and informal coaching, and recommends disciplinary action in accordance with Polices & Procedures.
  • Evaluates the training needs of staff and coordinates/conducts in-house training.
  • Approves overtime, leave requests, and schedules.
  • Serves as a liaison between management and non-management employees.
  • Identifies issues and challenges within the unit and develops strategies to resolve them.
  • Performs other duties as assigned.
Required Qualifications:
  • Bachelor's degree in business, information technology, marketing, or related field.
  • Five years of experience with information technology applications in advancement, fundraising, donor relations, and prospect management.
  • Two years of supervisory experience.
  • The equivalent combination of education, training, certification, and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
  • Knowledge of databases used in advancement preferably Ellucian CRM Advance (a Microsoft Dynamics CRM system).
  • Knowledge of budget and finance as it relates to advancement activities.
  • Knowledge of regulations and guidelines governing fundraising, gift processing, and gift accounting (IRS, CASE, FASB/GASB, etc.
  • Knowledge of project management principles, practices, techniques, and applications.
  • Knowledge of Microsoft Office suite with emphasis on Microsoft Excel, Smartsheets or other project and task management software; familiarity with computer hardware and peripheral devices.
  • Excellent leadership and customer service skills as well as the ability to supervise, instruct, train, guide, and motivate others.
  • Excellent skill in effectively communicating, both verbally and in writing.
  • Strong analytical, problem-solving, and interpersonal skills.
  • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship
Hiring Range: $83,374 to $114,639 annually. Initial salary placement is based on internal equity and relevant candidate experience. Please include a complete resume/application including all relevant or related experience.

Application Process:
  • Click Here to apply online
  • A cover letter is strongly preferred.
As a condition of employment, the following are required at the time of hire:
  • Successful completion of a background check and degree verification (if applicable).
  • For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.
  • Participation in a retirement plan. If you are retired from the Maryland State System, you may not enroll in either the pension, or optional retirement plan, per state law.
As a condition of employment, the following are required at the time of hire:
  • Successful completion of a background check and degree verification (if applicable).
  • For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.
  • Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery Collage and may have earnings restrictions, per state law.
Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at or We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

Open Until Filled

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