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Client Services Project Manager III

3 months ago

Rockville, Maryland, United States Thermo Fisher Scientific Full time

Job Description

Job Description

At Fisher BioServices, we specialize in the management of critical biological materials in support for the advancement of cell therapy, high value biologics, and population-based public health research. We provide customized end-to-end chain of custody solutions for our large pharmaceutical clients and partners in academia and government, ensuring the integrity and efficacy of their valued material from the manufacturer to the bedside. Fisher BioServices is a brand of Thermo Fisher Scientific, the world leader in serving science, and member of the Clinical Trials Division. To learn more please visit

Position Summary: This position is within the BioServices business unit of Thermo Fisher Scientific. The Project Manager manages and coordinates all the technical and service aspects of a project. This will range from initial discussions with clients, development of the project requirements, documentation aspects of setting up the project, and management of all project related activities through to study completion.

Essential Duties and Responsibilities:

· Manages the delivery of all technical and service aspects of projects and studies for clients.

· Determines the preliminary design of the study and evaluates and understands the study.

· Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.

· Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.

· Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.

· Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.

· Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.

· Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.

· Provides accurate and timely financial forecasting and reporting.

· Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.

· Participates in cross-functional business process improvement activities as required.

· Works closely together with the account manager to gain overall customer satisfaction.

· Applies Good Manufacturing Principles in all areas of responsibility.

· Demonstrates and promotes the company vision.

Basic Minimum Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

· Requires understanding and competent use of SOPs required by company Quality standards.

· Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.

· Requires strong interpersonal and relationship building skills.

· Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.

· Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.

· Requires knowledge of all internal systems associated with projects (i.e. Salesforce, GPMS, Trackwise).

· Requires proficiency in MS Office - Word, Excel, PowerPoint, Outlook, etc.

· Requires proven experience with customers in a dynamic environment.

Education/ Experience:

· Requires accredited college or university degree, preferably in a health-related field. Prefer advanced degree in a health-related field.

· At least 3 years of successful experience in clinical trial project management as a Project Manager or Coordinator.

· Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities.

· Understanding of clinical trials preferred.

· Mastery of basic Project Management concepts from a recognized institution in project management.

Supervisory Responsibility:

· None.

Work Conditions/Physical Requirements:

· Ability to work on occasion in a cold environment with exposure to dry ice, liquid nitrogen cryogenics, hazardous and infectious agents, marked changes in temperature.

· Must be able to lift and carry up to 50 lbs.

· Must be able to use a computer up to 8 hours per day.

· % Travel as needed.