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Program Support Assistant

4 months ago

Louisville, Kentucky, United States Veterans Benefits Administration Full time

Maintains inventory control, ensures adequate supplies are maintained within the divisions to support continuous RO operations, oversees receipt and distribution of supply orders.

Provides reproduction services for divisions through use of photocopy machine.

Reproduces and makes initial distribution to divisions of regulations, circulars, forms, and other correspondence transmitted to the Publications Control Officer Mailbox.

Sets up, operates, adjusts, maintains, and monitors the operation of single- or multiple function equipment typical of mail, duplicating and reproduction functions.

Receives and processes all orders for forms and publications, to include maintaining inventory of forms and order forms.
Collects and reports photocopy count data and mailroom count data for submission to appropriate entities.

Processes all priority mail by routing to the appropriate action elements, inputs data for shipments, tracking shipments and costs, and ensuring responses with proper reporting.

Executes control and preparation of reports by utilizing applicable computer programs.

Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used.

Acts as liaison between Division Chief/1st Line Supervisors and other divisions' staff by providing guidance/assistance on procedures, and related matters for compliance.

Executes processing of incoming/outgoing mail, ensuring it is properly opened, logged, read, date stamped and sorted by established categories for distribution.

Reviews and researches returned mail to determine the reason(s) for its return and routes mail to the appropriate unit for action.