Account Manager Sr. Analyst

1 month ago

Other US Location Nasdaq Full time

In this role, you will build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. You will also create demand for the organization's products and services by raising their profile with customers Achieves revenue targets by increasing revenue spend per account. Other duties include conducting regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.

You will need the following:

  • Understanding of customer needs and objectives; ensuring the customer is utilizing and benefiting from the full extent of our solutions, across all products to which they subscribe
  • Understanding of product footprint within each account - spend, usage, past issues, contract end dates
  • Ability to maintain service oversight and establishes relationships with key contacts/decision makers in assigned customer accounts
  • Ability to maintain awareness of key service deliverables of assigned clients (earnings events, recurring advisory analyst meetings, website re-design due dates)
  • Ability to own and addresses all "at risk" situations for portfolio of customers. Acts as the first internal point of escalation in case of any issues with the service and engages all internal stakeholders in the retention plan
  • Ability to analyze usage reports provided and monitors key account activities
  • Expertise in soliciting information from all other internal client touch points (RM, CSM, etc.) to maintain holistic view of client relationship
  • Capability to ensure clients understand who their Nasdaq contacts are and roles, responsibilities of each
  • Superior client engagement skills, including the ability to build and manage client relationships
  • Excellent internal relationship building skills
  • Positive attitude and deep customer service orientation
  • Excellent communications & presentation skills
  • Comfortable working all levels of an organization, including the C-suite
  • Strong analytical, organizational & prioritization skills
  • Able to keep composure and make decisions in stressful situations
  • Ability to work independently in a fast-paced environment

Other duties will include:

  • Kicking off new accounts and collaborates with the onboarding PM to ensure positive onboarding experience
  • Conducting Account Reviews for their assigned portfolio as needed, coordinating the involvement of other internal team members
  • Addressing any billing errors with customer, enlisting support of COS team. Ensures the issues are resolved and changes are made to prevent reoccurrence
  • Maintaining daily/weekly interaction with designated CSM to review account activities, strategize and plan for upcoming customer interactions/meetings
  • Identifying upsell and cross sell opportunities and closes business
  • Providing contract management for existing business, including cancellations/downgrades
  • Education Required: Degree qualified in Business/Finance or related discipline, or equivalent work experience.
  • Experience Required: At least 3 years

This position offers the opportunity for a hybrid work environment (2 days a week in office), providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

  • Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
  • Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
  • Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
  • Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
  • Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.

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