Staff Support Associate II/UKHC

1 month ago

Lexington, Kentucky, United States University of Kentucky Full time

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleStaff Support Associate II/UKHCRequisition NumberRE46733Working TitleDepartment NameH3320:Perioperative ServicesWork LocationLexington, KYGrade Level06Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about Related Experience

3 yrs

Required License/Registration/CertificationNonePhysical RequirementsThe physical requirements of this position include regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 lbs.ShiftMonday through Friday, 8:00 a.m. – 4:30 p.m.Job SummaryUK Health Connections is seeking a Staff Support Associate to provide consumers and patient's 24/7 access to UK HealthCare. Responsibilities include responding quickly to all caller and web requests, providing physician information for referrals and forwarding calls to appropriate clinics and departments. This position will also accurately collect and enter all data into database with 100% accuracy, answer email from medical website and respond to all UK HealthCare web requests, as well as answer rollover calls. This position requires strong customer service skills, attention to detail, as well as decision-making and communication skills.Skills / Knowledge / AbilitiesThe ideal candidate will have an excellent medical terminology ; will be well-organized and have exceptional communication skills (written & verbal); will enjoy working closely with co-workers in a supportive team environment and have outstanding computer skills; and have above-average customer service skills.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceHospital or medical experience preferred.Deadline to Apply08/18/2024University Community of InclusionThe University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please choose the answer that best describes your amount of paid employment experience with medical terminology.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  2. * How would you describe your data entry skills using medical terminology?
    • No Experience
    • Basic
    • Moderate
    • Advanced
  3. * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
    • None
    • Basic
    • Average
    • Proficient
    • Expert
  4. * Please describe your excellent communication and organizational skills and give a specific example. (Open Ended Question)
  5. * How many years of customer service experience do you have working with patients, doctors, nurses, etc?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  6. * Have you ever worked in a very demanding or high volume clerical setting?
    • Yes
    • No
  7. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience. (Open Ended Question)
  8. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
    • Yes
    • No
  9. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • Higher Education Recruitment Consortium )
    • A Colleague, Friend and/or Family Member
    • UK Job Fair
    • None of the Above

Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter


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